Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello this is my first time using Airbnb. I have made a reservation and I’m currently staying at the property. I originally made the reservation to stay here for a month. However, I arrived two nights ago, and since then have been trying to get a refund o... Latest reply by Bhumika

Hey everybody,we are desperate and struggling very much with one of our recent stays. The host claims false damage in the apartment of €1.200,-. We have already denied the claim as well as replied to Airbnb and the host.Unfortunately, Airbnb has already s... Latest reply by Mar125

I have a renter confirmed to check in for sept 9-10. Due to weather, He has asked if there was another date he could check in.... He would like to check in sept 30-Oct 1 How do we go about doing this? Latest reply by Helen3

Hello Everyone, I have a question about trash removal. I host a private family home and recently moved from the area. Previously, I would go to the house once a week and take the trash to the local dump. Now that I moved I am not sure how to dispose of th... Latest reply by Mar125

Hi. Not a big deal but a decor pillow and roku remote were stolen from the property. It makes me wonder what if they steal a TV or something. I was reading posts here from the community and read where a guest stole a laptop that belonged to the property ... Latest reply by Maricella2

Hello. I had an issue with a guest doing damage to my property in early July and reported it. The guest denied the reimbursement request so I asked airbnb to step in. However it's been 2 months I have yet to receive an update and every time I call (whi... Latest reply by Mar125

Dear Team Airbnb, I hope this email finds you well. I am writing to you today as a dedicated host on the Airbnb platform to share a deeply concerning experience I've had with the customer support team. I believe in Airbnb's mission and values, and I am wr... Latest reply by Mar125

Hello,I have an issue regarding the property description, photos, and the response to my complaint.My host described their place as a "Cosy Studio" on the ground floor, but it turned out to be a converted basement with no access to fresh air or almost any... Latest reply by Mar125

Hi I need to be able to provide a document that shows the guest name and the property address, is that possible please? I thought I could use a guest receipt and I’ve looked at the receipts help article instructions and tried to do this on a past booki... Latest reply by Sarah5384

Hi all,I wanted to know why I'm not getting more reservations for my villas. I want to be more visible Latest reply by Paula