Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I've hosted for about 6 months and I have a family that showed up having added a guest last minute that increased the rate by a little bit because after 6 guests I do increase the rate for the wear and tear. I had mentioned that I wanted them to let me kn... Latest reply by Helen744

Hi, I currently have a guest who has walked around in his underwear twice, wearing just briefs and a t-shirt. He also was not washing his dishes and would leave them on the bench till he wanted to use them again. I was worried this would encourage pests... Latest reply by Helen3

I had a renter toss all the house’s refrigerated condiments “due to covid.” I have rented out over 400 days prior and had no one had issues with the UNEXPired Mayo, ketchup , mustards, salad dressings and jams. She did not have problems with spices and o... Latest reply by Sherry477

Unable to get booking? for the last 6 month any suggestions, I love hosting I came across good Tenants. Latest reply by Friesh0

I just had a guest leave my house. They were very active at night between 12-5am. They were in the backyard speaking about there’s the blunt.when I went in my house after they left there was a glass pipe with plastic and burn residue on it. I’m not exac... Latest reply by Kathleen710

I am now already in a +10 day discussion with Airbnb on an issue of available days that are being switched to ' not active' in the calendar, at a frequency of 1 per day, every day. The Airbnb manager and VRBO ** is ignoring the seriousness of what's goin... Latest reply by Helen744

I booked a house in Niagara Falls [Reservation# ***] for Apr. 29 – May 1, 2023.The homeowner refused to deliver the house at the due date.As a result of this refusal,1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the suggest... Latest reply by Helen744

The case manager from the Airbnb "Safety Team" doesn't reply to me and when I call Airbnb they say only the case manager assigned to me can help me. What are my options? I'm really at a loss here. Latest reply by Casa927

Hi there, I’m hoping someone will be able to assist me. I have a guest who would like to stay in my property commencing tomorrow. The property is available and the calendar is free. I am wanting to provide a ‘special offer’ to the guest however, I’m unab... Latest reply by Joelle43

I just made an account today and was planning to book this house I had my eye on for a while. When I tried to book it, it said i it couldn’t because of party risks. I have my id verified and everything what’s wrong then? I need to know how to fix this asa... Latest reply by Mike-And-Jane0