Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good day! Someone canceled his booking after I suggested him to do so as my elevator got broken. I'd like him to get full refund but the money is about to be issued and it looks like I can not do anything about it... Latest reply by Mike-And-Jane0

Ciao everyone, I would like to do a small survey, how many of you use Wheelhouse and how many use Pricelabs? For those who have used both tools, which one do you feel better with? Is there anyone who also uses other dynamic pricing tools and why? thanks a... Latest reply by Andrea6232

Hi my name is Mr Ralph radford I booked villa molucas in Sao Rafael Portugal for September 27th to 8 of October 2024 we left our card details to pay for in full on confirmation unfortunately we have not received any confirmation and we are unable to conta... Latest reply by Till-and-Jutta0

Is anyone aware of this policy that AirBnB has told me about. Apparently, if a guest arrives at the property and the change-over clean has not been completed (therefore, delaying check-in time by an hour or two) then the host has to provide 30% refund of... Latest reply by James3776

Airbnb unlisted one of my listings on 8/29 and sent me a message saying they were going to investigate. Never said why or what the accusations are. It does say it was the guest I had stay 8/13 - 15. That guest third party booked and had their girlfriend s... Latest reply by Bhumika

Hi All,This was my first time using Air B&B so I'm not sure what I expected but I was surprised when the owner asked us to do all laundry, dishes, clean tubs, toilets, vacuum, sweep and then had an envelope on the refrigerator to tip the cleaning lady. We... Latest reply by Colleen553

Hello, im trying to book an air bnb and this error code popped up. What does this mean and why can’t the booking be made. Failure due to unexpected non-retryable error. prcgateway unable to conduct risk check. Latest reply by Bhumika

When I have a guest booking through Airbnb to my Alojamento Local, does airbnb give guest details to SIBA or do i have to collect and sent their data. I feel very uncomfortable asking my guests for their passport details. Latest reply by Shani138

I had a terrible experience with a guest and left them a negative one star review as a warning future hosts. I checked on the review and found that it was posted, then disappeared from their profile. I asked Airbnb and they said "refresh your browser and ... Latest reply by Mike-And-Jane0

We rented a house on Airbnb Sept 3rd-6th in Hartwell, GA. The listing looked like a nice country home. When we arrived at the home and entered the Overbearing smell of Mildew and Must hit us like a ton of bricks. At first we thought the home was closed... Latest reply by Mike-And-Jane0