Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello Everyone I have got a 41 day booking that was due to start 3 days ago and the guest did not turn up. My concerns are around the following: : The initial booking inquiry (wife) was converted to a booking made by the persons " husband" who has no r... Latest reply by Khatrina0

Dear all my guest asked for a refund of 690 euro and for some reason the Airbnb support gave it to him... - with out letting me know the exact reason-with out showing me any proof of guest documentation of what he claimed in order to receive the refund ... Latest reply by George1920

I just had this issue today. My check out is at 11:00AM and it was 10:40AM and my guest could not open the Yale lock with her automated code. I even tried it and it would not open. I am suspecting that the timing of the lock is not in proper sync with th... Latest reply by Chris16557

I have stopped getting inquiries and bookings for over two months. what’s going on? Latest reply by Denise1603

Hi! I love the Airbnb community. I've had over 100 stays as a guest, plus 100+ stays as a host. I'm so very thankful Airbnb allows me to open my home to strangers from all over the world! I offer a bedroom and bathroom in my home. I had a safety issue wit... Latest reply by Bhumika

Im new to airbnb as a Host. I have my 1st guest staying tomorrow. How do i go about releasing the address to the rental and door code? Is it automatically set to send at a certain time or do i have to manually send it to the guest? Latest reply by Helen3

How do I use a gift card to apply to an existing reservation? Latest reply by Paula

Hi, I got a booking request from a user who has no ratings and only has verified a phone number and an email. No identity verified or any other information. They’re booking for 9 guests for an event nearby. Wondering if there can possible be any issues th... Latest reply by Nune-And-Narek0

We don't get many bookings from November to March for our house in Cornwall. I'm thinking of letting the house for 1 - 3 months over winter with an appropriate fee level commensurate form that market. Can I do this on airbnb? If so do I need top set up a ... Latest reply by Helen3

How can 400 people say my place is beautiful, clean, warm etc and then one guest says the opposite and gets a refund? am I actually missing something here or what? Latest reply by Helen3