Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone,I’m Devraj, a host based in Thamel, Kathmandu, where I offer a cozy apartment for travelers. Despite having great amenities and offering unique experiences like meditation and trekking, I’ve been struggling to secure bookings.I’d appreciate... Latest reply by Matthew2416

Hello, I've been an Airbnb host for over 6 years, and for the most part, I've never received less than a 5-star review. I once had someone post a 4-star review due to a maintenance issue, but even then, the entire review was gushing and wonderful. That's ... Latest reply by Joelle43

** that runs over 60 properties just in Texas. This is a horror story from their location in Texas. 1. When I checked cupboard on arrival 3 loaves of bread had been there at least 2 weeks in Texas heat and the smell was putrid 2. The caulking in bathroo...

I am looking for guidance on review dispute from a guest to a host. We hosted a guest that was clearly looking to get out of their lease but was also intent on staying for a duration of their stay for a full refund or discounted price. Through meticulous... Latest reply by Sung-Ae0

It should be noted, while Airbnb has a strict policy against any parties being held at a property, hosts will be putting their reputation(review score) on the line if your report the guest to Airbnb. Airbnb will notify the guest and ask them to leave... Latest reply by Jonathan2850

There is a filter for pet friendly rentals but there is no filter to see properties that don't allow animals. We just want to eliminate all pet friendly rentals and find a clean no-pet rentals. Looks like filtering is not an option for this. Any idea how ... Latest reply by Joan2709

It's been almost 6 years since Android introduced Dark mode, and almost 3 on iPhones and we still have to deal with eye burn at night due to Airbnb's permanent white theme. This should really be addressed as soon as possible. I used to have Samsung phones... Latest reply by Monica2697

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Dave52

Why can't Airbnb add a property category description for "Cottage"? I have been requesting for 2 years to get this done and NO ONE responds. They have Yurts, Tents, Treehouses but NO Cottage listings. Who at Airbnb can address this issue? Mary of Sheri...

In my 10 years of hosting on Airbnb, I’ve welcomed hundreds of guests from all over the world. I’ve hardly ever canceled a booking—ever. Every guest, every stay, every story has helped shape who I am as a host. I’ve learned that no matter how much we prep... Latest reply by Sarah5000