Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I'm selling a condo in Myrtle Beach. I have a lot of reservations for 2024 and 25. The buyers would like to honor the reservations as i would like them to as well. I was just told on support call that this can't happen? This is insane. So the 20 folks tha... Latest reply by Rebecca

Hi, I uploaded a copy of my passport made with the official app of the Dutch Government (to protect me from identity fraude). That failed. After that I uploaded a high resolution copy of my passport with a black bar where my BSN is visible (mandatory by D... Latest reply by Joan2709

Recently a property in Vida Marina Dubai claimed for Sofa stains on the balcony and floor towel in washroom right after I had given my review (positive). We did not cause the balcony sofa stains because we did not use it but I agreed to pay for the towel...

This is message for Airbnb. I'm a super host based in Ireland. I recently booked a house in Pollença, Mallorca for a week. When I look into extending the booking it wants to charge me almost €40 extra per night. We have paid €260 per night for a week long... Latest reply by Oonagh8

I had an issue with guests after neighbors called me that they can not sleep for two nights.I came to the apartment and saw a total mess , 100 bottles everywhere they where throwing eggs around the apartment it was a total disaster .I called airbnb and as... Latest reply by Joanne246

Hello, I have a guest that wants to cancel his reservation 1 day prior to arrival (he booked with us 3 months ago) as he has acknowledged he made a mistake on his scheduling dates. I have a strict cancellation policy and per my policy, he isnt entitled to... Latest reply by Alicia753

Two weeks ago during a scheduled, monthly maintenance visit to my apartment I was dismayed to find my newly renovated apartment was being treated terribly by my guests. ( The guest actually picked the time for me to see the apartment so no surprise to t...

How do Superhosts handle changes to a reservation after the guest arrives? In particular, cancellations of nights. Do you charge the original fee? Do you apply a discount? We do not want to be taken advantage of but we want to be understanding. Latest reply by Angela3842

I have a guest checking in on Friday and checking out on Sunday. I want to do some work inside and I will clean it. How do I cancel my cleaner for that day. So he can resume the next stay. Latest reply by Bhumika

I am unable to submit a claim for trip cancellation, and AirBnB technical support and Generali are only able to point fingers at each other. In managing my trip, I can clearly see that it is cancelled. Note: I got a partial refund through AirBnB's normal... Latest reply by Emily2154