Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I sent a gift card last week. To be sent yesterday. It didn't arrive. I got a credit in my account. But when I try to use it it asks for a pin. The pin I had to redeem the money won't work. Latest reply by Breanna

I have a new guest who just checked in last night, and she didn’t mention that she has another guest coming and two big service dogs, I found out can't charge the service dog, in this situation how to leave the reviews on Airbnb for this guest? Latest reply by Breanna

I successfully hosted my first guests, and my second guests are here now. I gave my first guest my phone number, and we texted back and forth, once she was here. But then I realized that I had 2 different places to look for messages: the AirBnb messaging ... Latest reply by Natalie1270

I'm new to Air BnB this year as a host with 19 bookings. All going well with 5 star reviews from all so far so very grateful for the positive experience so far, but still in a learning process about Guests ID. Is there a setting where as hosts we can stop... Latest reply by Alicia753

I sent a request to book a place that listed itself as accommodating 4 guests. There are 4 of us - 2 adults and 2 kids. Before accepting, the host messaged me that there would be an additional per-night charge for each of of the kids because they were "ad... Latest reply by Dan20660

We are fairly new hosts, have a 2b/2b house and host up to 6 guests. However, repeatedly, we are experiencing extra unregistered quests staying overnight! We know this bc we have a motion camera in the driveway snd can see when and what cars and people e... Latest reply by Joan2709

Hi All, I recently had a bad guest experience. Unfortunately she was staying with me for almost a month.She did not follow my house rules to maintain cleanliness , slamming doors, disturbed us in quiet hours, argued when reminded her about house rules and... Latest reply by Deep268

Hi: I need for furnitured studio or furnitured room in abudhabi island..please call me ****[Phone number hidden due to safety reasons - Community Center Guidelines] Latest reply by Mike-And-Jane0

I booked an Airbnb experience with a photographer but he send me message saying only 1 photo is included in the price. For other photos I have to pay $250-$799 which is very steep. It doesn't mention the price in the experience description. And he won’t c... Latest reply by Debashish5

any suggestions on where else I can list my house for more bookings or the best way to get more any help is appreciated I’m also on vrbo Latest reply by Helen3