Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, I’ve seen a few of you mention a guest book in your listings, and I always think it’s a lovely way to keep a record of all your great guests. I think it’s also nice to have a read and see if fellow guests have recommendations of things ... Latest reply by Paula

Hello hosts, Our place just went online today and we got our first book request. The person has never used Airbnb and doesn't has his profile filled up. What should I do? Do you all have a setting that automatically asks a question to booking requests? ... Latest reply by Filipe218

Our neighbors threatened to sue us, our HOA President (who has helped us significantly work to appease these neighbors) and our HOA board if we do not shut down within two weeks. Nobody can figure out why they do not like the AirBnB other than their leg... Latest reply by Debbie210

Is it me or do guests who stay on a long term or even short term basis use your washer and dryer more often that even you do? I have a gas dryer and received my gas bill to find out it was twice as high as normal. Mind you natural gas is suppose to be sup... Latest reply by Sandy857

I am having a hard time having customer support understand how illogic their flexible cancellation policy is. According to the policy, if a guest cancels within 24 hours of check in, they will still have to pay their first night. Yet, if they cancel durin... Latest reply by Marco3926

In February this year, I booked a Marais apartment in Paris for a stay in October. Marais apartments are hard to come by and against my normal practice, I agreed to pay the 50% deposit that is only partly refundable if I cancelled. I've just received com... Latest reply by Helen3031

We are having a pool problem and the guest who should have checked in today wanted to reschedule when the pool is fixed in august. Airbnb super-host support walked me through rescheduling her on the phone but I couldn’t do it so they took over. It’s bee... Latest reply by Joan2709

At what point do you charge an extra cleaning fee when guests check out and leave a mess? While the home was not "destroyed" - it will easily take an extra 2 hours to clean up. All board games & puzzles were dumped out (and I mean completely dumped out &... Latest reply by Mike-And-Jane0

So, I had my second request to book today, and the person doesnt have a profile pic and is requesting to book for 6 months almost. She does have one review. But, she lives in the area it says. I've heard a lot about scams, and I am just not sure if it is ... Latest reply by Jhon179

I’ve been trying to book an airbnb for 2 weeks now but they keep blocking me from paying and saying “detected party” when i’m not. the house is said to fit 14 people and i have 13 people to stay. We are coming from sydney to golf coast and need a place to... Latest reply by Mike-And-Jane0