Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
I have a guest staying 3 days with 2 young children. Its a 3 bedroom waterfront house on a lake with a patio, dock, grill, lawn furniture, cornhole set and indoor games and use of kayak and sup. The gas firepit broke the might before her arrival. I told ...
Latest reply by
Debbie210
Homeowner terminated contract with us. There are bookings after our termination date. Any suggestions on how to handle this situation.
Latest reply by
Mike-And-Jane0
Hello, I am so confused. Why is airbnb review system so flawed?I constantly get 5 stars which we work our tails off for but then on the individual stars i.e communication, value etc people feel free to put in any star they choose and not back it up with w...
Latest reply by
April---Andy0
I have activated my airbnb but haven't gotten any client yet. May I know if there is something I need to do
[Title updated by OCM to make it relevant to the post]
Latest reply by
Bea2137
Hello fellow hosts!I'm a new host and I've been doing well so far. I'd like your opinion on my dilemma.I had a new upcoming booking where the guest messaged me first and asked if his daughter could stay with him and his wife in our guest suite for one ni...
Latest reply by
Michelle3684
Been getting nowhere with airbnb support for the past month now. Basically been robbed of $1800.00 and Im in a vicious circle with airbnb support who offer ZERO help. How do we escalate beyond the robots that work their app inboxes and get some real probl...
Latest reply by
Helen744
Hi, I have had an extremely rude host who got angry when I asked about the cleaning of the property because my dad is on chemo and cannot get an infection. He then was passive aggressive with his comments and rude on the phone. He called me stupid and tha...
Latest reply by
Helen744
WORST CUSTOMER SERVICE EVER. I have been a loyal customer for 6 years and have been battling a supervisor over a $200 refund. Do not trust these people with your homes.
Latest reply by
Bhumika