Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi all, Had to share my experience in Woodside, New York because my review was removed due to “retaliation.” Rented from Giana - and Carlos - who wound up giving me the wrong key to the building. It was a building where you had to lock the front door up... Latest reply by Daniel9517

My guests showed and are to have 5 people; however, showed with 12. How does Airbnb handle that? Latest reply by Dawn241

My last tenant held a wedding at my house with 60+ people without permission. I left a review stating this, but then the tenant changed their profile name to someone I have never heard of and now my review will not reflect on the person who was actually t... Latest reply by Dawn241

If someone books a room for two people, are both registered guests? I only get to see info on person who booked and not his/her partner.When both guests arrive, I take pictures of their respective photo IDs. At this point, does the partner of person who b... Latest reply by Dawn241

Hello! I am not even a week into hosting and quite (pleasantly) surprised by how quickly we received inquiries and bookings. BUT, I have received a request from a man (+2 guests) who wants to stay for 2 1/2 months. He also wants to bring his Pomeranian. W... Latest reply by Michelle3577

Wondering why there has been no payout forwarded to us the hosts. The guests have been & gone, paid their money to AirBnb when they booked and Airbnb have not forwarded this payment on to us , the hosts. Does an investigation need to be actioned to follow... Latest reply by Jude-and-Brian0

Travel is already a stressful time, Airbnb has made it a million times worse. AirCover is supposed to cover guests when there is a last minute cancellation - but it hardly does. When all “affordable” Airbnbs are fully booked, Airbnb will refuse to cover t... Latest reply by Scott1375

We are having complete issues with our full home booking. Guests are booking the minimum number of people then showing up with more than on their reservation and failing to respond to our messaging or phone calls. We provide breakfast with guest stays -... Latest reply by Elizabeth2270

We had a horrible experience and later discovered the host is not Licensed through her State or City to run a short term rental through Airbnb. In order to obtain a license in San Antonio, Texas the host must follow and pass safety stipulations. None whic... Latest reply by Shirley26

I’ve had a number of guests, but one in particular who has broken noise curfew’s and disturbed other guests, used the spa/hot tub outside of the requested timeframe (2am!) Lit the wood fire 45 mins before the due check out time, saw me and the cleaner wai... Latest reply by Stephanie2177