Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I had a reservation that I canceled in time (many days before the cancellation deadline). I should get a refund for the whole amount.Weirdly, the host just disappeared from Airbnb, his profile and his apartment are not available anymore (it says "Limited ... Latest reply by Bhumika

Hello,I got a message from my host saying they decided to dispose of all the facilities and it will be runby a new owner, they'll be sending me a new reservations link a a few weeks (my reservations is in 1 month), and asking me to cancel my reservation (... Latest reply by Bhumika

I recently had a group of bad guests stay in my home and trash it. Roughly $654 worth of damage and/or additional cleaning required. I provided full documentation, quotes, receipts, photographs, and everything that was requested. Airbnb is offering me $35... Latest reply by Christine1

We have been with Airbnb as guests for 10 years and as a host of our personal home, for 1 year. We've had nothing but 5 stars for both. We just hosted our 8th guest and her family. I made a bad call allowing the booking even though her account shows no pa... Latest reply by Paula

Hi Everyone. I am so pleased with these upgrades. The read receipts are so valuable to ensure that my guests have seen the content provided. I am also so delighted with the ease of the Calendar and being able to choose segments of time in the calendar ... Latest reply by Helen744

After booking a reservation today I received a long list of rules that were not disclosed before I selected. After trying to cancel I see that I would only get half of my reservation fee returned. This is seriously unacceptable as they should disclose all... Latest reply by Yossi8

I let out my bnb to a local couple who absolutely destroyed the place by letting the property out and using it for a dog breeding ground. They originally booked for 3 nights and continued to request a night extension the following 2 mornings. This was fi... Latest reply by Mike-And-Jane0

I'd like to have my listing use the new rooms features but can't find a way to? Any instructions? Latest reply by Anthony1782

I am looking to stay in a 55 plus community for a few days in Florida. Is there a way to search specifically for 55 plus communities? If not, how do I know if the property is in a 55 plus? Latest reply by Mike-And-Jane0

Since Airbnb support has become worthless these days hoping the community can help! We had a guest cancel their reservation. Their arrival is in 4 months. We refunded them in full. When we processed the payout, we received a message that the refund amount... Latest reply by Alisa485