Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi everyone!Has the IB cancellation policy changed? Two days ago I wanted to cancel a reservation with one of the three penalty free cancelation but that was no longer an option and I got this new screen instead. The only option for penalty free was if ... Latest reply by Huma0

Hello!I have been using Airbnb for 2 weeks ago, and I am having a fund that I want to withdraw my earned Funds, the problem that I am facing I added up the payout method and the system itself is instructing me to use a Payoneer account, I have requested P...

Last week we hosts rented an Airbnb on Kauai, Hawaii. The place was nice. We were charged a $175 cleaning fee which we paid of course, though it seems high. However, we received a notice from their cleaning company that they expected us to wash, dry, and ... Latest reply by Sarah977

This was from my Instagram account, a direct message. "I LOVE LOVE LOVE your pics of your space. I wanted to book a stay for a few days in May. How open are you to having guests do some decorating? When I stay places I find I am most comfortable if I can... Latest reply by Ryan2352

We booked a condo near Puerto Vallarta for 7 weeks, and are leaving in mid January. I sent the host a message with some important questions on Airbnb last Friday morning (4 days ago), and have yet to get a response. My question is, when should I start to ... Latest reply by Sarah977

Hi,We are a host for almost a year now. Everything going smoothly excludes the heater-related problems. We live in Vancouver, BC, Canada. Our winter is warm but our quests like to have +30C in their unit. We have the same heating source with them and the ... Latest reply by Anonymous

I.e., sheets made of 100% cotton or a certain thread count? In the last 2 months I have had 3 such inquiries. We have those bamboo fiber sheets which are supposed to be cooling and hypoallergenic. No one complained or asked....until recently. I actually ... Latest reply by Debra300

I'm writing this as a warning about allowing guests to receive packages to your listing because of the headache I endured today. Yesterday, a large, very heavy package was delivered to my home for a guest arriving today. It was so large that it blocked t... Latest reply by Susan990

Hello AirBnB Community - Sadly, I have guests from down under in my home right now and I'm getting very little support from AirBnB. The guests have violated house rules several times and I reported them to AirBnB. The guests complained to AirBnB stat... Latest reply by Rob378

I am having issues maintaining a high occupancy rate. I'd like any feedback, tips, or recommendations, please. Thanks in advance for your time! Link:https://www.airbnb.ca/rooms/42245817?guests=1&adults=1&s=67&unique_share_id=d30c0c43-13cc-43ac-8705-4d6ca9... Latest reply by Sarah977