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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Scenario: A guest made a 1-night booking on the same day. Booking was confirmed as "awaiting payment" (to be cancelled within 24 hours if not acted upon). Booking was made at almost check-in time of 2pm, and the Guest arrived.Then the Guest checks out at ... Latest reply by Jay2102

In 2 cases, I have had a guests cancel a week's reservation and then had someone book part of that week afterwards. However, I'm unable to free up the rest of that week as it's still showing as "blocked". I have gone through the usual steps to "unblock" t... Latest reply by Fred13

Hello.I need some help from someone who works at Airbnb's review authorizations. I received a review as a guest that I am very uncomfortable with. I had to report a few issues to the host (not airbnb) regarding the house that I stayed at. The Host seem... Latest reply by Robyn469

My host wants my passport number and said it’s required information. Is that true? Must I give my passport information? Latest reply by Brianna216

Hello,My apartment is not pet friendly as I don’t want to deal with the cleaning, urine odor and pet fur all over the house and my apartment has carpet everywhere. Also many people are allergy to pets fur and that’s why I don’t allow pets in my apartment.... Latest reply by Bhumika

I'm not able to reset my password and therefore logged out of my account. Airbnb wants to confirm it's me and is giving me options to send a 4-digit code to my mobile number or a call. I chose both options multiple times and haven't received a code. The c... Latest reply by Bhumika

Hi. Host from Sweden here. We've had some issues with the warm water heater not working from time to time and is coming of age, I wished that it would happen after the summer, but the problem gets more frequent. Fortunatly it has only affected guests in s... Latest reply by Bob297

New to AirBnB - I recently attended a retreat in Gatlinburg TN. The AirBnB was registered under the retreat leader's name. She caused many issues and unreasonable demands on the AirBnB host. She wanted to stay for free even though she charged each retr... Latest reply by Helen3

I'm curious if, as a general rule hosts enter their Airbnb rental units during a guest's stay (understanding that the guest is aware it's happening). For instance, to check for towels or bedding to launder or to replenish consumables, along the lines ... Latest reply by Debi107

Air bnb has given me the worst customer service I’ve ever experienced and I’m a bartender so I know what bad is. My sheets have yellow stains on them. The toilet has no toilet paper. After waiting in the rain for 45 minutes we were met by a guy who said h... Latest reply by Pat271