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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had an inquiry last night. Guest asked for a discount. I have a 24 hours notice before booking. I checked with cleaners and they said house was ready. Now the inquiry/message isn't in my message box any more!!!!!!!!! It should stay in message or AirBnB ... Latest reply by Linda3157

Anyone else considered about the little disclaimer that Airbnb has on guest profiles stating that literally that the identity of the person may not match the person actually staying at the booking? I think us is host need to raise a major concern about th... Latest reply by Dustin222

We recently decided to end an agreement and stop hosting one of our properties . The new hosts have taken screen shots of our reviews ( all good reviews ) and posted them on the new listing . I think this is really rude & not authentic for the upcoming gu... Latest reply by Fred13

Firstly 99% of the call handlers have been patient, calm and have tried to help but they are not trained to deal with some issues and I have been chasing £1400 for nearly 2 months. Unfortunately, the host cancelled, bit odd as he said his wife needed urge... Latest reply by Fiona814

Plan change and customer needs me to cancel her reservation. Should I cancel or customer cancel it? Latest reply by Mike-And-Jane0

Hi you have any further information please contact me at the Eagleman club Latest reply by Bhumika

Airbnb canceled my reservation on 5/28/23. Called the host and they said it wasn't on their end. Called Airbnb and it ended up being for nonpayment. I argued and then upon further review, they found it I DID PAY IN FULL. they said it was their fault, but ... Latest reply by Bhumika

Im trying to educate guests about how ratings effect the platform algorithms. Is there a rating trigger point on the ABNB side? Seem like i read 4.3 was a trigger point but cant find anything elsewhere. I had someone give me a 4 and said they would have... Latest reply by Bhumika

Hello, Seeking advice for an situation with a current guest. Background: 1. In addition to ticking the 'no smoking' box that AirBnB provides, I add the following to my house rules: "No Smoking or use of tobacco in any form inside or out, anywhere on... Latest reply by Mark4752

OMG - here's the short list of problems with this large step back for AirBnB **you can't easily set the minimum number of nights - it's now a huge convoluted process**minimum nights booked are now no longer on your calendar - what a huge miss**any nights ... Latest reply by Emma1980