Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I'm posting this to genuinely understand from a host's perspective why my host strung me along this incomprehensible refund journey instead of just telling me "no refunds". I made a booking for 1 night for a group. Turns out my group had already secured... Latest reply by Paula

I have a 3-night requirement for reservations. However, someone was able to book the rental for just one night. Is there anything I can do about it? Thanks. Latest reply by Bhumika

Despite a couple of messages to Airbnb I have still to receive either a reply or a refund of the costs they said they would repay.We'd driven nearly 8 hours to find that our host was not legitimate. We had to find somewhere to stay that night pretty quick... Latest reply by Martyn89

Hi all,Looking for some advice. I had a 5.0 star review with about 20 total reviews and recently hosted a guest and her family that stayed 3 nights. They never responded to any of my messages (not completely unusual from my experience) but in the review a... Latest reply by Mike-And-Jane0

I have been unable to find a solution for this, and the closest thread I found is locked with no solution. I want to view the private feedback I have left for a guest, but can't figure out how to do that. Any suggestions? This is the prior topic: h... Latest reply by Joelle43

I wonder if its possible to see from confirmation code which contry the guest comes from? Latest reply by Carl-Johan2

I have some guest that stayed for 2 months in mu airbnb. They really lacked in communication. I oked 1 animal they ended up with 3!!! Didn't nnot clean poop in yard like said in rules at check in. Also dog urine on corners of couch. What do I do how do I ... Latest reply by Bhumika

I was unable to choose the local currency for payment when booking a reservation. Has that option been removed? Latest reply by Bhumika

So a guest left a crappy review saying that the internet and the hot water didn't work but that's a lie. It's a duplex and the people staying in the other side didn't have any issue with the internet the day before, the day of, and the day after of the g... Latest reply by Hannah1140

Occasionally I have small items left behind I guests. So far they have been small enough I have just thrown them away. This time it was a pair of swim trunks so I decided to contact the guest. He said that he had just bought them at the beach and asked if... Latest reply by Cheryl413