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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

My Airbnb is a small one bedroom flat in great location, even though it is always clean, it is not exactly the most modern and newly refurbished, however due to that I keep my prices very low and hope that the guests will understand that even though great... Latest reply by Huma0

Airbnb refunded a guest who cancelled their reservation hours after they were scheduled to arrive at my home. My cancellation policy is moderate, so no refund for cancelling that late would be provided. The reason for them cancelling was that their flight... Latest reply by Amelia-Bland0

THey have now checked out but I"m not sure what to do. I have other guests arriving soon and the room smells terrible. What recourse do I have? Latest reply by Zak207

I just realized I posted a public response to a (very happy) guest's review that included information she had put in the PRIVATE response portion. Whoops! Will Airbnb not let me get in and edit my public response? That seems only fair - it's not like a ... Latest reply by Mike294

We have been hosting on Airbnb & the naughty V word site for several years. Since the Pandemic we have seen a dramatic increase in guests becoming more unruly, disrespectful, and destructive. I was wondering if others have noticed the same and if anyone h... Latest reply by Zoë32

I have dark gray embroidered towels that say “makeup” on them right in the open on the bathroom shelf. I also have in my welcome book to use the makeup towels for makeup removal, which they must open to get the Wi-Fi password and it’s on the same page. Wi... Latest reply by Lorna170

My recent guest took a bath towel home, along with two full spare rolls of toilet paper. Don't care about the toilet paper obviously, but I am curious if I should ask her about what happened to the towel. It was a single person staying in my studio, s... Latest reply by Karen3310

Dear Fellow hosts. I have a 30 days guest and the booking was made by his 'girlfriend' - For guests staying longer than 7 days, we offer a complimentary linen change ever 7 days as well as a laundry service ( wash & fold ). On arrival to clean the ap... Latest reply by Joshua44

The guest hasn't commented with me at all after booking yesturday early morning, for a 3 nights stay. I have messaged him yesturday afternoon welcoming him and explaining the house rules, and there is no response yet. I was dubious on this guest because o... Latest reply by Normen0

Hello fellow hosts! Moderately experienced host here (45 reviews). We typically don’t accept reservations longer than 2 weeks but a 5 week stay just came up. Both guests in the party are identity verified, and they’ve joined in June 2020. Red flag: no rev... Latest reply by Nikki237