Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, I have a challenge to handover the key to the guests for few dates. DO you k ow of an option that a fellow host can take my key and the guests can collect from. Thanks for your help in advance.regardsManish Latest reply by Inna22

Hi all, Received an inquiry about a person wanting to utilize our tiny house for the high speed wifi. They apparently live in a rural area and need a reliable internet service (we are an hour from this person). He also is not needing to spend the night b... Latest reply by Lorna170

 I’ve enquired about a 1 bed apartment to rent for a couple of months, does this sound legit? Latest reply by Lorna170

Booked a 6 month stay in a Baltimore AirBnB, from Jan 1 2023 thru Jun 30 2023. On Jan 9th, picked up the kitchen trash can, I saw a mouse run from behind the trash can to the side of the back door. Contacted the host. She said "Oh no. May I have photo of ... Latest reply by Mike-And-Jane0

 Friend saw this at the Airbnb they stayed at! Latest reply by Mike-And-Jane0

In October 2022, I stayed at an Air BnB with ZenCity (Kansas City). When I got home, I realized that I only had the charging base for my Nintendo Switch and immediately sent a message notifying them that I must have left it behind.They were very responsiv... Latest reply by Amy2499

Hi allI was hoping to get help with a booking and wondered if anyone has had the same experience as me. I booked accommodation through Airbnb with cottages.com. Made the first payment successfully but then the second payment failed. I wasn’t aware of the ... Latest reply by Helen3

I've never posted here before but felt the need to. I rent my spare room out and have never really had any issues with guests, quite the contrary and I also have a high rating. However, yesterday evening a young guy (believe to be a student) arrived quite... Latest reply by Huma0

Hi so I’m new to Airbnb and the other day I booked a place near Disneyland to stay a couple days with some friends. The host messaged me shortly after sending me the address. I didn’t think much of it. However today I noticed that the address that shows o... Latest reply by Tim3300

Well this might be a new one, so hold on to your hats! I had a guest cancel on me after she had paid upfront and had 48 hrs to cancel and get her money back in full. Unfortunately, she did go over their 48 hr policy. I have a Strict cancellation policy... Latest reply by Helen3