Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community, I am hoping to get some advice about what to do in the instance of guests leaving wax stains on my [ high quality ] linen, electric blanket and carpet.They were young and really nice however this is going to take a huge amount of time to ... Latest reply by Sarah5248

I have an issue to log in, Always when I log out and when needs to log in I have to change the password . Even though I did the verification it appears the same. Looking forward to talk to a support staff of Airbnb Thank you Alex Latest reply by Bhumika

Hello, I am a Superhost of 5 years and have had my account suspended with no further communication for almost 48 hours. I have tried multiple times to get information from both Superhost Support and Safety, as this is a horribly distressing situation, bu... Latest reply by Sevonne0

I have guest threatening to report my Airbnb. My listing is legal and fine, but the guest is upset about not receiving a full refund. Now I’ve been getting messages for the past two weeks from this guy and I can’t seem to block him. I reached out to suppo... Latest reply by Suzanne302

Hello Everyone, I have this guest who is coming to my home and hem has one review that mentioned he didn’t leave the property when asked to. And canceled last min. Did anyone experiance a guest not willing to leave on time? Latest reply by A-A8294

I cancelled a booking and asked for the refund to be placed towards a new booking. I then made a new booking but paid the full price and the canelled booking amount was not subtracted from the cost of the new booking? Latest reply by Mike-And-Jane0

              Please beware of ** booking your property for long stays! They booked our home for the max guest amount of 6 for a month and had atleast 12 people living there. 4 air mattresses in the garage and 2 inside the home. They did not check ... Latest reply by Mar125

My co-host and I are new to Airbnb and have run into our first rule violation (guest having more people stay than our maximum occupancy). We understand that sometimes things happen and a friend might meet you on your vacation, but we were curious to what... Latest reply by Basha0

Hi, we booked this place ** A few months in advance. Needless to say, coming with 2 little kids from abroad (one of them uses a stroller on a daily basis, she's 3), for a very well-planned vacation, I was VERY selective about the type of place we stay at... Latest reply by Phil4361

I moved from SA to Tampa and in securing an Air BNB rental I paid first month of approx $4500 - R76,000 up front and agreed on the 2nd month of same to be debited off my card. I then discussed with the Host that I was looking at leasing a rental for a yea... Latest reply by M199