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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Just spent 10 minutes writing my complaint and it didn't go through. Will not stay in any Airbnb's anywhere after trying to get a redund! Latest reply by Branka-and-Silvia0

On my guests last morning (shared space in my home) we found that the shower was not working. Although he was very understanding I wonder whether I should offer some sort of refund? He has now checked out. Latest reply by Emiel1

Hello fellow hosts: I’ve been doing Airbnb for 4 years with two properties and have definitely dealt with bad guests but never a group like this. I would like advice on how to deal with a situation like this in the future and how you have kicked guests o... Latest reply by Mike-And-Jane0

LindseyWhen we arrived the unit was EXTREMELY dusty and run down and the cabinets were full of old and expired foods. Additionally, half the closed was stuffed full with clothing from the host and the kitchen was busting at the seams with miscellaneous ob... Latest reply by Jean5827

I struggle with reviews. I try to be as honest as possible without being unkind. I have noticed that there are a lot of 5 stars out there for guests I would not have given 5 stars to. Digging deeper, there seems to be some common themes and coded language... Latest reply by Dave1074

Hi, We had an issue with a family last year in August. They showed up 3 hours after the agreed check-in time, without providing immediate notification of the delay. We found out later on they had stopped to visit someone and had dinner there while our Mee... Latest reply by Delphine252

Hi, we have a new listing that we just posted.We would love some feedback on it.Direct link: https://www.airbnb.com/rooms/50176182?preview_for_ml=true&source_impression_id=p3_1626976049_osuWsxh5gTEIChCR&guests=1&adults=1Also, question: When we search we c... Latest reply by Michael5865

I have usually always taken any guest if they had reviews or not. However lately I have had issues with guests that have no reviews. At this point I would prefer to host for guests that have good reviews and I think a nice way to do that would be abl... Latest reply by Richard2262

Hey hive! I've been hosting since 2013 & have never encountered a guest who never messaged me. He comes next week & though he's been a member for a few years he has no reviews. I have sent him a couple messages asking what brings him to the area, also me... Latest reply by Amanda660

We have a floor with a separate bathroom devoted to Airbnb. They use the same front entrance as we do to our home. I'm curious if this fits the bill for a 'guest suite,' but I am uncertain of the exact definition here. Can anyone shed some light on th... Latest reply by Ellen364