Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hosting guests and providing excellent customer service is key to a successful Airbnb experience for both hosts and guests. Here are some best practices for hosting guests: Communicate clearly: Respond promptly to guest inquiries, provide detailed inform... Latest reply by Said208

So AirBnb has Blocked yet another booking. I called for help. **. ( my Business Partner and I, kinda roll our eyes because we know exactly where this is going which is nowhere!!) Says that she will look into it... I get a text back 5 min later. "**"... Latest reply by Helen3

A guest booked for 3 and 5 people are staying in my house. My listing states a maximum of 4 as I only have beds for 4. I have cameras and when I mentioned the extra people I was told they were staying somewhere else. The cameras say differently. My repair... Latest reply by Helen3

Hello, About a month ago I forgot a pair of prescription glasses at an Airbnb I stayed in London. I contacted the host the same day and she said she will see if the cleaning crew found them. After trying to communicate for a week she finally answered me... Latest reply by Fred13

We are currently with a UK agent called Sykes Cottages and are about to give them 6 months notice so that we can put the cottage on the market. Once the Sykes contract ends we were thinking we would use Airbnb to let through the summer until the cottage s... Latest reply by Fred13

How to get more bookings Latest reply by Till-and-Jutta0

My boyfriend and I have been renting an airbnb room for the last two months in London because the rental market is making it impossible to find a place. When we arrived the place was a little shabby but we were desperate so made it work. We then found bl... Latest reply by Fred13

I have a ( first time guest - has no reviews) that has been complaining about the pool being too hot. Guest is saying it’s too warm for them to enjoy. The weather is 100 degrees and the pool is around 80-85 degrees. Typically August in Palm Springs can re... Latest reply by Nick2843

Hello I am about to book an Airbnb for my friends and i. I have a cc but don’t want the full amount charged can I use different payment method for remainder of balance ? Latest reply by Michelle3873

Hi thereCan you please point me in the right direction to: 1. Restrict automatic bookings as I am offering a room rental option and a whole property rental so prefer to restrict one on avail. request basis? 2. Can I possibly restrict min. age visitors at ... Latest reply by Breanna