Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I received a booking request for preapproval on Thursday, I preapproved this but the user was unable to accept. They received an error message which I have screenshot. I tried sending over a special offer and they were still unable to accept. I reached ou... Latest reply by Jaina5

We've just lost 2000 euros in the 2 similar cases that happened this week. Be ready that you can be scammed anytime and, as the host, you will not be protected by the Airbnb at all, if the guests find something cheaper and don’t feel satisfied with the am... Latest reply by Jaina5

I recently listed my rental and received my first inquiry/wanting to book. There just seemed to be some red flags and I'm unsure how to proceed. He contacted me at 2 in the morning but did apologize for the late inquiry, not a total red flag, but he wante... Latest reply by Paula

As a frequent Airbnb user, we have found that one of the biggest challenges when booking a property is choosing between options that have a similar location and price. While photos and descriptions are helpful, they often do not provide a complete picture... Latest reply by Paula

For a few years now we travel to Colombia and rent an apartment for about 6 month.There use to be a function where you could search for the entire place to be rented and not a shared space but I can't seem to find that option anymore.Was it removed?And if... Latest reply by Paula

Hi there, can anyone help me. I can no longer find the basic requirements tab which included the acceptance rate. Has this been hidden somewhere? I used to find it adjacent to the superhost data.. but it's gone now. any help most welcome Latest reply by Imogen23

W|hen looking for accommodation with a pool, Airbnb finds some places with pools, but mostly shows 'results' stating 'Missing: pool' - Is there a way to not show those without pools? Finding things you're not looking for is not something I want. Latest reply by Vincent1188

I need to find another place for a current booking Latest reply by Helen3

I was asking paypal why they charge through my credit card instead of my paypal money. I think there is some misunderstanding between paypal and airbnb. Please help to book my reservation and deduct money from paypal account instead of credit card. At the... Latest reply by Paula

I do like AirBnB and the service it provides but why does the refund policy favour short stays and not 30+ days? If anything happens even an hour into your booking, you are screwed if you book for more than a few days. They have to negotiate with the hos... Latest reply by Mike-And-Jane0