Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi I have had my account suspended after a host accused me of hate speech. It's completely untrue and occurred after I left a genuine if critical review. Her place was dirty and had none of the amenities listed. She sent me threatening and aggressive mess... Latest reply by Simon3825

There's a problem with the rating system. Most guests give me 5 stars*. But some give 3 as they assume (as I would ) that 3 out of five is average. For instance a guest had to cancel at short notice.He gave me 3 stars as that seemed to him the nearest to ... Latest reply by Joelle43

Why is our occupancy rate extremely low from last year? Latest reply by Helen3

Guest didn’t say that there are 2 of them coming.. Fine-forgot. I was asking ATA to my place, because mentioned his plane lands at 10 pm. ( I live in one of the bedrooms). No response. Checked themselves in at almost midnight. Went into My bedroom! They r... Latest reply by Michele1773

We’ve been hosting for 9 years and have done extremely well….until now. Strangely enough, we don’t have any bookings for next 5 months…until late December. Baffling, and concerning. is anyone else experiencing a similar problem? Latest reply by Susan5170

looking for help to boast booking Latest reply by Till-and-Jutta0

I have a vacation condo rental. There is a big concert this weekend and have a 5 day booking with 2 guests. We are ground floor and I received a call from my neighbor at 12:30am that my guest walked into his unit and went to the bathroom was so out of it ... Latest reply by Kelli8

Hi, I just had a request to arrive immediately at 8:00 pm. The guest only had one review and no photo. Also two dogs. We do allow dogs. I didn’t feel right about it because it’s so late. How do you handle last minute guests who want to come immediately? ... Latest reply by Cheri336

We just had a guest check out who stayed with his family of 3 for almost a full month. He was very friendly and we talked to him a lot and he was very respectful. He checked out today and asked us to look around and showed us that he cleaned the place, re... Latest reply by Robbie131

Please help me to increase booking Latest reply by Till-and-Jutta0