Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

For the second time in 7 days my cancelation policy has been violated. A guest just booked and canceled with a full refund. Her excuse was my home isn’t close enough to an event. After waking me up at 4am with a long list of questions before booking. No c... Latest reply by Ernest771

have running Alojamento Locais in lisbon. Latest reply by Sónia-and-Darko0

I’m reaching out in desperation as the new review removal process seems broken and unworkable. I recently had a guest who blatantly violated the 10am checkout time listed in the house rules, refused to allow cleaners entry at the scheduled time, and was e... Latest reply by Judith164

I have a guest request that stayed in Harris County Texas and Houston Texas in January of this year. The Hosts did not give a review. Am trying to connect with those Hosts if possible. I am not sure I should follow through with booking. Latest reply by Quincy

I see a lot of conversation about taking care of the “Host” or putting the “employees” first. What about the guest? Did everyone forget about us? I saw something that said “ a Airbnb our #1 concern is the safety of our guests. Well let me tell you, I’ve 5...

I’m incredibly frustrated that, once again, I’m forced to raise a complaint about Airbnb failing to uphold its own host policies. A recent guest failed to arrive during the agreed check-in window and only messaged me a few hours before it closed, saying: ... Latest reply by Ernest771

Hi! Is there an option to only let experienced airbnb guests to book with you and if so where do I go to make sure this option is on or available? Latest reply by David-and-Nathan0

I am a superhost. This summer has been rough. I have gotten guests that have stayed at our property and go over occupancy and having large gatherings/parties. I feel helpless because I know if I say something to the guest about violating house rules, th...

This is to warn other hosts that Airbnb have an issue with the split fee system. They are overcharging all my guests. If I go onto my calendar and select a date range, it gives me the price breakdown, e.g. £350 per week with £49 service fee (14%). But i... Latest reply by Claire910

Hi everyone!I want to learn —how to ask your guests to leave a review after their stay?Do you message them personally or just rely on the automated Airbnb prompt?Would love to know what’s worked well for you.Thanks in advance! Latest reply by Kitty-and-Creek0