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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, I recently stayed at an Airbnb property (First Time Booking With Airbnb) with my family, and we experienced a severe bed bug infestation. We woke up covered in bites, and after inspecting the room, we found clear evidence of bed bugs. I immediatel... Latest reply by Alicia753

Hi everyone, When traveling, it's usually common for guests to encounter unexpected situations or change in plans. Whether it's a delayed flight, transportation issues, or arriving earlier than expected—these circumstances can leave guests needing a ... Latest reply by Lorina14

Zdravo, Nisam dobila novac od gostiju koji su boravili u mom apartmanu. Moje pitanje je o čemu se radi i kada cu dobiti novac ? Google Translation added by Community Manager: Hello, I did not receive any money from the guests staying in my apartm... Latest reply by Alex

This is my first time booking with Airbnb. Talk to the host and paid for my booking and a few hours later I see a notification that my booking was cancelled and my account is disabled. They said I was in violation of some sort which they never explained o... Latest reply by Joan2709

I accidentally booked a second reservation for the same time period before cancelling the first reservation. I immediately went and cancelled the first reservation after booking the second one. But they deducted the service fee. They are now refusing to r... Latest reply by Santo311

Here’s the updated letter with your booking reference included: --- Omar ****[Your Postal Code]****06-01-2025 Customer Service[Company Name][Company Address][City, Postal Code] Dear Customer Service, I am writing to formally request compensation following... Latest reply by Rebecca

Am I the only one who can't scroll down in past messages on a Mac? Latest reply by Rebecca

So i have experienced this when i was visiting a host myself, we rented a stay for a few days at a place that was well reviewed. It was at first number 23. Than a few days before our arrival date, the house number suddenly changed to 4, including the whol... Latest reply by Wil13

My sisters and I purchased a $500 Airbnb gift card for my mom for her Birthday September 2019 from Kroger. She just went to use it on 5/19/20 and was told the gift card expired because she did not use it or claim it within 90 days so it is now void and t... Latest reply by Fan7432

What is a postcode? Latest reply by Paula