Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community/Airbnb, I reserved a booking today and I received an email notice that stated the host hasn't yet confirmed my reservation.Also, it said that I wouldn't be charged until the booking was confirmed. However, I have in fact been charged alre... Latest reply by Joan2709

I have no way of easily adding seasonal rates. I have a ski rental home. It is very frustrating because if I allow bookings 3 or 6 months in advance the prospective guest thinks that the rates still apply when they don't. I usually lose the prospect on... Latest reply by Deb5175

Hi we are 10 guests but in booking reservation only one mentioned . for visa we need all 10 peopke name on booking reservation only. Latest reply by Elisa

Hello Community Centre TeamI want to ask if operating one house with two different email addresses is possible. I have a business partner whom I wish we could control our Airbnb. Sometimes I may be busy not looking at the emails and hence in need of leavi... Latest reply by Elisa

Be careful. If you rent from Victoria Rentals you might get yourself a terrible experience. Latest reply by Hassan361

hey guys, Is my first post here and unfortunetly is not a happy post... Had just completly cleaned my apt. and did all laundry and i had Mr. Atul B( no reviews, 4 verifications)from India checking in. Within an hour and without letting me know he left. Ju... Latest reply by Rebecca

This is a recent problem that I have run into. It’s happened about 3 times so far in 2023. It is usually a longer or mid term stay 7 days- 2 months. A guest is unsatisfied with something on a listing and calls support and states they want to leave. C... Latest reply by Cornelius29

I have hosted on Airbnb for 8 years.In the summer period, May to end September we have restrictedbookings to 7 days and also stipulated Saturday check in, over that period.Last week a guest booked a 7 day stay in July from Monday to Monday.It now turns ou... Latest reply by Martin5998

Is there a way to search for a property when you only have a few details? I know the host's name and the general area in the city - a friend stayed in past but doesn't have details and can no longer access her airbnb account.Thanks,Cheryl Latest reply by Helen3

Hi, My cleaning lady has fallen seriously ill and I desperatly need a reliable, thourough cleaner for my Airbnb in Beauty Point Tasmania. Latest reply by Elisa