Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! I'm new to hosting and I just had someone instant book then tell me they accidentally booked using their friend's account bc they were signed in from a previous trip. The booking is next weekend. I don't want to get penalized for canceling them but I ... Latest reply by Breanna

dont know why cancelled by you and the confirmation code is ****[Sensitive information removed for safety reasons : in line with the Community Center Guidelines] Latest reply by Mike-And-Jane0

When someone makes a reservation request, I look at their reviews. If they have fewer than 3 reviews, or they are negative, I would like to send my house guide to them, and ask that they kindly read through it and make sure that it is acceptable to them b... Latest reply by Sandra856

Hosting guests and providing excellent customer service is key to a successful Airbnb experience for both hosts and guests. Here are some best practices for hosting guests: Communicate clearly: Respond promptly to guest inquiries, provide detailed inform... Latest reply by Said208

So AirBnb has Blocked yet another booking. I called for help. **. ( my Business Partner and I, kinda roll our eyes because we know exactly where this is going which is nowhere!!) Says that she will look into it... I get a text back 5 min later. "**"... Latest reply by Helen3

A guest booked for 3 and 5 people are staying in my house. My listing states a maximum of 4 as I only have beds for 4. I have cameras and when I mentioned the extra people I was told they were staying somewhere else. The cameras say differently. My repair... Latest reply by Helen3

Hello, About a month ago I forgot a pair of prescription glasses at an Airbnb I stayed in London. I contacted the host the same day and she said she will see if the cleaning crew found them. After trying to communicate for a week she finally answered me... Latest reply by Fred13

We are currently with a UK agent called Sykes Cottages and are about to give them 6 months notice so that we can put the cottage on the market. Once the Sykes contract ends we were thinking we would use Airbnb to let through the summer until the cottage s... Latest reply by Fred13

How to get more bookings Latest reply by Till-and-Jutta0

My boyfriend and I have been renting an airbnb room for the last two months in London because the rental market is making it impossible to find a place. When we arrived the place was a little shabby but we were desperate so made it work. We then found bl... Latest reply by Fred13