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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi,Operating as a host in Spain it is a legal requirement that we capture the identity of every guest and register it with the Guardia Civil.Since all properties must comply we found it very strange that AirBnB don’t care about this.It seems that the majo... Latest reply by Mike-And-Jane0

Hi, Airbnb community, I joined being a host now 6 months ago and would like to give a brief overview of my experiences. I do have a small 2-3 person apartment in Vienna, pretty cheap and well located. I'm doing all stuff, which means admin, cleani... Latest reply by Trude0

We are new to hosting and recently encountered a guest accusing us of dirty kitchen and molding coffee in coffee pot and posted publicly in our review. We have also been having a hard time communicating with them. On the first Day of meeting we made sure ... Latest reply by Philip2936

Hello and Happy New Year! I have just returned to NYC after staying at the location in Cardiff. To say it was unpleasant is an understatement. The issue was related to the Wi-Fi access in the apartment. The host is not offering me any reimbursement for th... Latest reply by Alexandra199

We are new to Airbnb hosting and use a management company. On the first day of her stay, our first guest lost the keys to our apartment including the fob to the apartment complex. As the keys were labelled, this jeopardised the security of the property, n... Latest reply by Sudsrung0

Hello, I had to cancel my Vacations due to a Flying ant infestation at the house I rented. I stayed at the property for only 1 night, and I was still charged $770. It is very unfair to me! Please read on for the full story. Check in was Saturday, it w... Latest reply by Pamela229

Hi all - Yesterday we received a review that looked incorrect because they gave us 5 stars for all of the individual categories, but a 4 star overall rating. I sent a message to the guest and inquired how we could improve and they replied and said it was... Latest reply by Fred13

Dear Community, I am new to this. Is it normal to ask guests when they leave to strip the beds and leave sheets and towels on the machine? Do you ask them to wash and dry them or just leave them for the host to wash and dry afterwards? Latest reply by Kanani4

Wondering how most Americans traveling to Cancun would arrive to airbnb host locations (from airport or from another city). Do they typically take an Uber, or rent a car, or arrange a ride with a local driver? If you are a Host in Cancun, what transpo... Latest reply by Zendyl0

A couple stayed for 2 nights. They stained the comforter and 8 towels. Not sure if it was blood or wine however they made an effort to get out an ran a load of laundry turning all the sheets a light grey and the stain remained in comforter. Furthermore ... Latest reply by Lorna170