Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

My current guest (one-night stay) emailed after returning to my place this evening asking why he can’t connect to cable TV. I informed him that cable is not provided; I offer streaming channels—Netflix, Hulu, HBO Max and Prime Video—all of which are liste... Latest reply by Barbara2543

This article is part of the Community Center's Festival of Hospitality 2022. The original topic was posted in the Spanish-speaking Community Center by @Mauricio467 and we have translated it below. -------------------------------------------------... Latest reply by Bridget130

Hello fellow hosts! Just a quick question concerning the guidebook, which i have just updated myself. Is this automatically forwarded by Airbnb to the guest just before the check in date or is it something that hosts should send? Many thanks for your help... Latest reply by Huma0

I am seeing more and more guest trying to scam the system and it appears as if Airbnb is falling for it. A friend showed me a post he had found where someone online and explains in detail how to stay in Airbnbs for free. He explains that within 24 hours... Latest reply by Patty352

I have noticed a lot of new hosts asking questions recently, so I thought I would start a thread where we can all share our tips to help out the community. I have learned a lot over time and there are definitely things I wish I would have known going in. ... Latest reply by Alexandra1589

Hi everyone, I'm wondering if I could get some guidance on how hosts make their house rules, as I'm not sure I'm doing it right. I started out with some basic ones and have been adding every time someone does something insane. I should say that I've had g... Latest reply by Angelika208

Help! I have an Airbnb in Arizona and I have a person that rented my vacation rental for long term stay as a single guest he said he was contracted to remodel a resort hotel and wanted to stay a few months. After my neighbor called with noise complaints... Latest reply by Jenny

Hi there! There is an infestation of squatters that seems to be happening in several states. Covid has displaced so many people and it's becoming more and more desperate every day for so many people. I'm wondering about the legalese & protocols of this, i... Latest reply by Sarah269

Hi Everyone! This is a first one for me, so I wanted to find out how others dealt with this situation? A couple had booked my Airbnb for 1 week in September, they told me they lived far from the hospital. My place is 5 min from hospital, so they would b... Latest reply by Dawn241

Hi all... I have guests that are supposed to be arriving tomorrow, Friday 4th of May and staying till Monday the 7th of May. I`ve just been contacted by the guest who made the booking to say their flight has been cancelled so they won`t be able to get t... Latest reply by Leslie697