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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi - I'm reaching out as a new host to ask what the protocol is with regard to housekeeping for a long term booking? The guest/s pay for cleaning after their stay within their fees but we have a guest coming to stay who, is receiving a discounted rate due... Latest reply by Denise1776

I love the idea behind having a mission attached to my Airbnb. I was going to support local educators, but then I realized that the majority of my guests have dogs. My home and Airbnb is a dog and pet heaven. Maybe the local shelter is where I should dona... Latest reply by Alex1485

After one of my guests there appeared a very unpleasant bad smell inside the apartment. It smells as if some plastic or rubber is smoldering. I thought that it is most likely wiring is damaged or something. At the same time the smell reminds me of as if s... Latest reply by Muslim4

Good morning Community!I have a guest who has submitted a request for 6 guests but they will be 8.my house can manage 8 guests but of course the price will be higher.What is the best practice in this case, what should I do?Thank you for your adviceGiandom... Latest reply by Giandomenico7

I canceled my reservation in the proper time frame and the host is refusing to refund my deposit until the rebook for the dates. Is that allowed? Latest reply by Alicia753

A guest booked my 4+year listing the end of Oct, with a heads up that they might need to stay another month. (House renovations due to storm damage.) They added a month the end of Oct, with a heads up that they might need through Dec. The end of Nov, t... Latest reply by MaryLou24

We have a reservation that we’re supposed to go to today. I have contacted the host days before this. I initially asked her to change the dates of our arrival because our 2 year old is sick for the first time ever and now my wife. She said she could only ... Latest reply by Alex1485

Just brainstorming on the same:- When shall a follow up message to the guest should be sent for review- How many times shall be followed up?- Templates Latest reply by Mike-And-Jane0

I have listed 6 rooms on the Airbnb platform, and our room occupancy is two persons per room. However, a guest named Nishat **[Personal detaiils removed in line with - Community Center Guidelines]** Confirmation code **[Sensitive information removed in li... Latest reply by Mike-And-Jane0

I’m wondering howcome I’m getting less bookings this time of year, I would have expected it to be busy between Christmas and New Year … Latest reply by Helen3