Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear Superhosts,I would like to ask you how I should handle a case like the one we had in the future. We hosted a guest who, as the days went by, began to turn the rest of the guests against us, looking for any reason to generate conflicts. Obviously at t...

We just had our 2nd guest come and go after 3 nights in our guest house (which is not on our home property). We have a 'No Pet' rule as we are sensitive to those having allergies. I was not able to meet our guest when she checked in/out. We also had so ... Latest reply by Ethan582

10 years as a guest with stays over 4 continents, just completed an AirBnB holiday sandwich (3 back-to-back bookings) where the filling was sadly rotten to the core! I've not had a single issue with a booking before and as a guest I've always left and rec... Latest reply by Elke95

Hi,i notice bedbugs and I have bites all over my body. I would like to cancel the upcoming days and get refund. sinc Hannes Veltman Latest reply by Helen3

I have a strict cancellation policy and guests have to request to book.I reach out to guests usually within an hour of booking to check everything is as expected.I had a guest book on the 21st and within minutes I discovered that they had booked the wrong... Latest reply by Andrea7124

Airbnb locked my account after first saying it was because I was under twenty five and couldn’t book certain listings… fine. Then they send me a list of bookings that I can book , though now it’s my payment method they need to verify. Then I use an altern... Latest reply by Nathon90

Hi, I’m looking to work as an airbnb co host.I can work remotely or locally in Houston TX area.I can help to manage bookings, messaging or providing supports to guests as needed. Thanks,Darlene Latest reply by Darlene257

We own some of our offers and lease others. We have a blended strategy and have found great success with Airbnb. However, recent crackdowns have caused us to have to alter our offerings. This is business, it happens. While we’ve given ample time to affect... Latest reply by Rebecca

Hello everyone! As Hosts, you have firsthand experience in welcoming guests from all walks of life. We understand that despite careful planning and coordination, delays can sometimes happen. Whether it's a few minutes or a couple of hours, late arrivals c... Latest reply by Sophia

Hello! I booked 6 nights with my kiddos and received a message from the host that there was a problem with the standard nightly rate. They are looking into it in the system and with Airbnb. I have already booked our flights and car, and I'm looking at a... Latest reply by Lorina14