Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I booked a house in Niagara Falls [Reservation# **] for Apr. 29 – May 1, 2023. The homeowner refused to deliver the house at the due date. As a result of this refusal, 1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the sugge... Latest reply by Saeid12

I booked an Airbnb for a 3 day vacation (booked at 11:30am), arrive Monday, check out Wednesday. When I booked, I messaged the host expressing my excitement to be able to get to the beach this year. (background: it is our "baby moon", and we haven't been ... Latest reply by Helen744

Rezervasyon hakkında karşılıklı bilgi alışverişi yapalımmı - Shall we exchange information about the reservation? Google translation added by OCM Latest reply by Paula

Αν κάποιος μείνει στο σπίτι και ενώ έχει φύγει δεν έχει στείλει το ΑΦΜ του τι γίνεται με το τάξις; [Translated by OCM]What happens if someone doesn't send you VAT number and VAT number? How do I report it to Taxis? If someone stays at home and while th... Latest reply by Paula

I have been a host for 12 years and I have never had a guest ask for a refund for inconvenience. In spite of my advise for her to contact airbnb during her stay, as I had no experience in handling this, she waited until after the stay. She is not covered... Latest reply by Anne-Jeannette0

This may seem like no problem, but I’d like some advice. Our second guest ever hasn’t left a review after 2 weeks, although my co-host (property manager) asked twice. She told us it was her birthday so we left a bottle of champagne for her. Every request ... Latest reply by Lorna170

I've had a problem with a previous guest who has not yet sent me her details. What can I do? I must declare the revenue to my tax department and the deadline has expired. thanks Latest reply by Mike-And-Jane0

Hello I started hosting three months ago and it’s been such a lovely experience till yesterday lol I had a guest who left a completely false review and I left a bad replay back 﫣which I shouldn’t have at all I don’t know how to go about it any advice ple... Latest reply by Gifti1

Long story short a guest checked out late. Check out is 10am. They left at noon. I have it documented/time stamped on camera. I asked air bnb to charge them $50. This was the support response. Does this make any sense?? So if the guest just doesn’t answe... Latest reply by Joelle43

Hi... I'm a host from India's southern part. I have a big property which can easily accomodate 10 people.. It has 2 bedrooms.. Both with attached full bathrooms... The problem is if I do 2 listings separately one for each bedroom, I will miss out on group... Latest reply by Chella17