Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello! We have a place with a fenced yard, and only tile and hardwood floors. I thought it would be nice to make it "pet friendly". A guest came with a little white terrier. It took me about 8 hours of brushing, picking hair by hand to free the blankets... Latest reply by Mikki0

Alguém me pode ajudar com contactos de pessoas/empresas para fazer apenas limpeza, lavandaria e check in num apartamento em vilamoura?Obrigado Latest reply by Annie1372

This is a first. Local police in unmarked cars watching the building and pulling over other tenants asking about someone seen around the building. Looked up the person who booked and who is in the unit, she and her husband have arrest warrants. We've... Latest reply by Laci52

I had a guest who canceled a 2,000 reservation because world juniors games got reduced spectator capacity. I have a strict cancelation policy (for a reason). When they canceled I got an email from Airbnb saying I’ll be receiving a payout minus the cleanin... Latest reply by Amy907

my guests have been at my house since last Saturday. today is checkout and they didn't ask to extend, they are 2.5 hours past checkout time and will not answer the phone, text messages or airbnb messages. now what? this is in lake havasu Arizona Latest reply by Quincy

HiWe are new to Airbnb hosting and our first rental is for a month. They have received a 40% monthly discount and I am wondering what is the "normal" way to handle linen changes and cleaning? They are paying a one time usual cleaning fee.Do you offer we... Latest reply by Mike-And-Jane0

Potential Guests Not Receiving My Messages to their Inquiry. I have had a couple of instances where you messages to potential guests have not been received. This has resulted in lost reservations. Has anyone else experienced this issue? What are some way... Latest reply by Valentia0

I had a situation today whereby a guest had booked their stay on the day they were arriving. I was expecting him around 12:30pm and gave him the code to the self-lock box as I had an event to attend at 1pm. Unbeknown to me at the time my neighbour started... Latest reply by Gillian166

Hello, I host an entire 5-room apartment in the 1st floor of my 2-family (duplex) Victorian home in Boston near Tufts University. My listing is described accurately. This includes information about potential for noise (old home, floors, radiators, peop... Latest reply by Linda1186

Hi, what do other hosts do when guests dont check out at the agreed time? I work full time as well as running my Airbnb and it causes all sorts of problems when guest vacate late - sometimes by a couple of hours, I dont want to be rude or upset guests ... Latest reply by Dora486