Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Recently, I have noticed that when I have guests staying for only one night, the check out message that is supposed to be sent out at 6PM is automatically skipped due to “timing”. I have seen that the skip can be undone, but it is inconvenient to check ea... Latest reply by Natalie1170

I'm staying at a home I rented for the month in Florida. I rented it for my elderly parents, myself, my daughter, and my niece. It's a 5 bedroom home, 3.5 baths. The reason we chose this particular home is for the pool. We arrive and were told there is n... Latest reply by Waseem20

Hi just wondering if I’m doing something wrong as bookings are unusually slow over the school holidays phillip island ️ Latest reply by Paula

Can school groups book an AirBnb for a weekend if they have enough chaperones and book through the school adult? My principal said there are concerns with insurance and safety. Can this be handled in some way or what have other student groups done? Latest reply by Laurelle3

Hosting connects you to strangers from around the world that you’d likely never cross paths with if you weren’t a Host on Airbnb. Reviews are an essential part and natural conclusion to each stay – whether a Host rates a guest or a guest rates the expe... Latest reply by Jonathan2244

Due to travel bans to our area due to wildfires, guests were not permitted to stay in hotels or Airbnb’s to allow spaces for evacuated locals. Then when the ban was cancelled, there was a major rockslide that blocked one of the main highways to our area.... Latest reply by Willene1

So Airbnb allegedly "heard our cries" about retaliatory reviews and the stress and duress it causes some of their most hardworking hosts - so they offered to do something about it, beginning.... who knows, 2023? Anyway, I've discovered a new more sinister... Latest reply by Michelle1588

Hello to all the Airbnb community!As i don't have a lot of experience in the city of London i would like to ask to all the London based experienced hosts how the shared bathroom affects the occupancy/bookings of your rooms comparing to an en-suite or priv... Latest reply by Andrea6797

I stayed in an Airbnb three weeks ago. I had dinner with two other couples, no children . And a total of 4 people stayed overnight.There were areas of the home that needed repair /cleaning or updated. I honestly forgot to leave a review, life’s been super... Latest reply by Helen3

It is unacceptable for guests to have the ability to leave reviews that falsely accuse the property of being misrepresented in the advertisement. I recently encountered a situation where a guest claimed that my listing was incorrect in terms of bed size a... Latest reply by Mar125