Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

@Hello everyone in the community, I am just wondering if anyone has noticed this recently , when a guest made an enquiry , which I then reply / declined within the 24hr period. My question is why does it show trip declined in my in box, when it was only ... Latest reply by Abi010

Hi Community,I'm having issues with a property damage claim - one of my guests has damaged the frame that holds the jacuzzi cover by bending the steel frame. It was difficult damage to spot and i didn't notice it immediately, but it's been deteriorating m... Latest reply by Fiona377

Hi There, Can we have a simple 'Book Again' button on previous trips and stays? Currently you have to Google to figure this out which seems a bit silly - right? Ebay has a 'Buy Again' button on previous purchases for example. Cheers Latest reply by Ben4863

HiI have an AirBnB guest coming soon who wants a tax receipt for her stay. She says that I am suppose to provide it. How do I do that? Latest reply by Christina1094

I had a booking for 2 nights and the guest did not cancel and he did not show up what happens for the payyment Latest reply by Ricardo85

I have been listing my personal home while crashing with family for 2 months now. In between guest, I prefer to spend my time at home, like they say, there's no place like home. Since hosting, I've had guest threaten me, try and sneak up to 12 on a reser... Latest reply by Kitty-and-Creek0

i hinted in the beginning before rental that on day X internet can be offline guest canceled and checked out on day x leaving me with a -200 euro income bill for that time airbnb support decided in his favor wtf Latest reply by Alexander206

Okay so I'm new to airbnb and still figuring it out, but I am not new to renting.The issue: I had a legitimate guest get blocked for booking two weeks out and we cannot figure out why. I called airbnb to get her unblocked (she had 5 star reviews) and they... Latest reply by Fred13

Hi there-my daughter and her friend have booked a month in an Airbnb in Ostia Rome.Their accommodation was marked with the words “young people”and fearing that they have been targeted or marked by traffickers they have left in panic and gone to a hotel wi... Latest reply by Helen3

after seeing the security cam in doorway after rental was finished i saw guest came with 2 guestsi stated that additional Xeuro has to be paid and i sent request in mediation centerhe refusedi forwarded for airbnb support they said i should have done it w... Latest reply by Fred13