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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I booked an Airbnb for a friend and he lost the keys a week I to his stay. The host is nowhere to be found, does not answer my texts or phone calls from Airbnb help line. All my friend’s stuff and his PRESCRIPTION MEDICATIONS are in the Airbnb. What can I... Latest reply by Lianne140

I recently was at an 'entire house' listing where the garage was restricted access. It was stated that property maintenance staff would sometimes be there. After staying for one night we began hearing sounds of television, multiple people and at least 1 b... Latest reply by Dasha53

we stayed at an airbnb with 160 reviews and the place was rated as nearly 5 out of 5.when we got there we found a badly maintained apartment, poorly functioningplumbing. cleaning was something they had apparently never heard of:the fridge gaskets were B... Latest reply by Fred13

Curious if anyone else has had this issue, this guest stayed Jan 12 - 14th and then again the 23rd through the 1st of Feb. Yesterday I received what was very clearly tax paperwork to my address in his name. This makes me think he may have tried to use m... Latest reply by Lorna170

Showed up to addresses and guy didnt let us in Latest reply by Alexis724

Without notice, my current guest (scheduled to check out on Feb. 12) left the STR property very early in the morning. I will inspect before calling the clean team. Should the guest get any kind of refund for bailing like this? Latest reply by Thomas391

Trying to verify my phone number but system prevents by stating already in use. I receive the codes but it won’t go through so can’t book reservation. Times me out for 24 hours, and under profile editing does the same by stating my phone is already in use... Latest reply by Susan4927

Local law requires that I have a daily guest Register with each guest’s home address, phone number, vehicle make, lic plate and which province or state it is registered in if they are driving. Where and when can I ask guests for this info? Would I put thi... Latest reply by Carl7891

Hey all, I'm new to hosting, would really appreciate some tips from you all. Most of my guest leave early in the morning the day of check-out, is there any message that you could send to them to confirm that they have checked out, without sounding to nosy... Latest reply by Andrea-and-Glenn0

Hi I am having an issue and need some advice. I love being pet friendly but lately I have had a lot of guests ignore paying my pet fee and bring pets anyway as well as disregard my number one rule of not letting them potty on the artificial turf (there is... Latest reply by Alexandra199