Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am looking to stay in a 55 plus community for a few days in Florida. Is there a way to search specifically for 55 plus communities? If not, how do I know if the property is in a 55 plus? Latest reply by Mike-And-Jane0

Since Airbnb support has become worthless these days hoping the community can help! We had a guest cancel their reservation. Their arrival is in 4 months. We refunded them in full. When we processed the payout, we received a message that the refund amount... Latest reply by Alisa485

I recently stayed at a place in Rome, where the check-in time was starting at 3PM, and the details of the reservation said after 8PM, there's an additional cost. I planned to arrive around 5PM, but starting around 3:30PM the host kept rushing me that they... Latest reply by Pat271

We checked into an Airbnb last night and the odor is so horrible from the instant you open the door that you feel sick. It was so bad, we couldn’t sleep all night. It smells like a wet dog mixed with urine. We also have no heat and the temperature fell... Latest reply by Bhumika

I had yet another example of Airbnb not briefing its support staff. I wondered why some of my listings were showing the Meet the Host pop up yet another did not. The first person I spoke to didn't have a clue what I was talking about. The next emailed me ... Latest reply by Bhumika

Hello,While trying to make a payment I am seeing an error message, Can you please check what might have gone wrong?Tried all available options(credit card/UPI/netbanking)Thanks,Sourav Latest reply by Bhumika

Hi, I have never used the airbnb chat and had to just register here to get assistance with the problem I am having. One normal day I received a notification from my card that I had been charged by airbnb ***, GB for 70.16 USD. So I am very confused as I... Latest reply by Bhumika

Here is my question I -as a guest have been booked for trips by companies through their 'company' account. In these cases I noticed That my host, my booking company person and I have ALL be on the messaage thread so each is able to moniter the 'conversa... Latest reply by Jon4102

I have booked my stay on February 28th when my stay is May 26th. To stay in a very high traveled location for one of the busiest time of the year. I booked so far in advance for the security of having a place locked down knowing that nothing would be open... Latest reply by Mike-And-Jane0

Hi I actually accepted my first guest But they withdrew after few days. Need to know whether my response reached them before their withdrawal as they claim I did not respond Need to know whether I was the problem pls. ilisapeciTuboufiji. Latest reply by Helen3