Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Please be aware ** steals money from people. He has an apartment in ** **[Title updated and Identifiable information removed in line with the Community Center Guidelines] Latest reply by Pat271

Have had this listing for 2 years and the last 8 month over about 2-3 request for refunds due to the host living in the shared space, which I declined due to my refund policy. The last two guest left 4-star reviews because of the shared space and that the... Latest reply by Pat271

I am getting frequent requests from guests who want to ‘work from home’ therefore using their accommodation as a cheap office. Current gear using the lounge 9-5 as an office with her lap top. Lounge is available during theses hours but not to sit at a lap... Latest reply by Julie4

Hi all, I'm the host for a property in the Dominican Republic. The property is quite large so I have tiered ratings that start at 6 people or less. Any extra guests above 6 add an extra fee to the reservation's cost per night. I started hosting with Airbn... Latest reply by Kia272

I have added dates and number of guests, yet prices are still not showing on my Wishlists until I click on the individual property. It used to show the prices of each property under each property photo on the Wishlist. Some properties say Not Available, ... Latest reply by Dawn241

I have been hosting over 4 years and this is a first for me. My guest, who has 62 glowing reviews on Airbnb put me in an uncomfortable situation last night by propositioned me (via the app, no less.) He is a very outgoing and friendly guy but just seems ... Latest reply by Helen744

I recently posted a new property. I’m a long time host. I noticed the cancellation policy has changed dramatically. I have a very narrow window for bookings and I previously had strict cancelations. I advise guests to purchase trip insurance. I learned th... Latest reply by LeighAnn2

I am wondering if anyone has had experience with your elevator not working and having to inform guests. Some view this is an added amenity, but some see this as a necessity and might be the reason the guest booked. We recently came in to an issue with our... Latest reply by Patricia2526

Hi, Looking for HELP with the best way to offer an upcoming guest the option of canceling (or having us cancel for them) without penalties?! I’ve scoured AirBnB resources for the answer, but I’m still unsure of the best way to do it… Here’s the thing:The... Latest reply by LeighAnn2

Hi, I discovered my recent guests caused a significant scratch on my dining table that is very visible. It was in excellent condition with no scratches prior to her stay, so we noticed it immediately. I am concerned that if I submit a request to this gues... Latest reply by Fred13