Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

It's my first time using Airbnb, I will be traveling with my family to Gilan in two weeks and I was looking for a place available to stay. Latest reply by Till-and-Jutta0

Hi and welcome, its wonderful to be able to make a difference and give somone that special holiday that they may have been looking forward to for months. I wanted to rech out to all hosts in Kerala, there are lovely people doing this business, and I alwa... Latest reply by Helen744

Good evening I've received an email and SMS from exchange4free, regarding my air bnb payment. I am a new host and still learning as I go along. In the email and text a link was sent requesting for me to sign a mandate. With so many fraudulent activities h... Latest reply by Bhumika

Urgent Latest reply by Bhumika

I love being a host and having properties on airbnb. Today a 3 star review was left based on external circumstances that were ENTIRELY out of my control & were not reflective of our listing but our neighbors dogs. Why is there a policy if when someone vio... Latest reply by Dawn241

Has anyone comped someone's stay? Our guests had an unfortunate event occur while at our home and it was very stressful for them and we don't want them to be charged. Any idea how we do this? Can we contact Airbnb directly, do they have a phone number so ... Latest reply by Dawn241

Can anyone tell me why this platform does not offer insurance to the guests? I have experience issues where I had damages and it was like pulling teeth to get the claim paid. I also have had experience where I had to place a claim with another platform, a... Latest reply by Fred13

I'm currently hosting a "group of 8" tonight is there last night but I'm a little annoyed. We have an 11 people limit for our sleeping arrangement and charge extra per guest beyond 8. My security system have facial recognition so it's not hard to get head... Latest reply by Danny627

We have a unit in the basement level of our home. We offer a 1-2 people apartment for adults, not suitable for children or pets. I’ll start by saying that we operate an Airbnb to help fund our retirement, so that we may, someday, stop working. We bu... Latest reply by Bhumika

"Please know that Airbnb always has your back." ??? was in the message I received from Airbnb this morning. I have been a Superhost for 12 years now, and have over 560 reviews from our former homes where we worked with Airbnb. We have a new home with on... Latest reply by Dawn241