Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I’m new to hosting our lake cabin as an air bnb and am currently hosting my fourth guest. My listing is for 6 guest and each additional guest is charged more up to 8 max. I do not currently have a camera installed but suspect my guest has many more than 6... Latest reply by Chelsie22

I have had one of my most nightmarish day with Airbnb so far. Im sure it may not seem like much compared to the true horror stories I've seen here with bad guests, but I have put a lot of time and effort in to my listing and to even start a good basis of ... Latest reply by Jayne--and---Steve0

Recently I have been getting questionable inquiries, unverified guests with no profile picture and no reviews. What is your protocol when this happens to you ? Latest reply by Phil-and-Lacy0

I wish to cancel my weekly booking discount of 10% - it's too much on the cleaning for a lesser price. I see how to cancel; however, I have a booking, already made, for two months in the future that I don't want to affect - I want to honor the discount fo... Latest reply by Lisa7895

I had a guest book for 6 nights who was bringing her male dog to bred with one in my area. Two days prior to the reservation she canceled due to the other not not being in "heat" yet. My cancelation policy is moderate and I've been a super host for 9 y... Latest reply by Fred13

Hey guys my home is open for bookings. any referrals are appreciated. Latest reply by Paula

I've been on the platform for less than a week and had to cancel 2 bookings already due to guests seeking to subvert the rules and book for 3rd parties.Currently I have host check in but if, in the future, I change to self check in I'm interested to know... Latest reply by Kristine193

We have a guest claiming they found a used condom on the deck of our condo. She is now asking for a hefty discount. Post cleaning video didn't include the deck. Of course, the cleaners say there was no condom. The guests prior to this one were a mom a... Latest reply by Jennifer1897

Hi , i have a guest who upload photos from other dirty hotels and pretend that its my house in order to get refund from Airbnb. Has anyone a similar experience to guide me?? [Title updated by OCM to make it relevant to the post] Latest reply by Navigator1

Hello, is it just me or this year in Croatia (Pula) everyone wants 3-4 days reservations? Latest reply by Paula