Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

HelloI have had a poor review (3 stars)- which with best efforts can happen sometimes. However, I am struggling to find out what the issues were from the starred review. One box says there was a lack of an amenity, but I can't find which one. Another bo... Latest reply by Sandra856

I had a guest reserve our Private Suite for 1 guest, for 2 nights. When confirming his reservation, and also confirming he read and agreed to our House Rules and Policies, the guest messaged me and wrote: "Hello, Yes I’ve read and understood everything, t... Latest reply by Bhumika

Why has Airbnb made the process to refund a cancellation completely inefficient? I used to be able to refund guests who canceled their stay no problem, now I have to contact Airbnb support? What is the point of this??? Complete waste of time. Latest reply by Bhumika

A host in Spain sayalonga has taken cash then air bnb payment. When I refused cash he called airbnb and lied. They then cancelled booking and said I did I pay another 87£ Air bnb agents fake do not call back and really not trained to deal with anything... Latest reply by Bhumika

I received a booking request for preapproval on Thursday, I preapproved this but the user was unable to accept. They received an error message which I have screenshot. I tried sending over a special offer and they were still unable to accept. I reached ou... Latest reply by Jaina5

We've just lost 2000 euros in the 2 similar cases that happened this week. Be ready that you can be scammed anytime and, as the host, you will not be protected by the Airbnb at all, if the guests find something cheaper and don’t feel satisfied with the am... Latest reply by Jaina5

I recently listed my rental and received my first inquiry/wanting to book. There just seemed to be some red flags and I'm unsure how to proceed. He contacted me at 2 in the morning but did apologize for the late inquiry, not a total red flag, but he wante... Latest reply by Paula

As a frequent Airbnb user, we have found that one of the biggest challenges when booking a property is choosing between options that have a similar location and price. While photos and descriptions are helpful, they often do not provide a complete picture... Latest reply by Paula

For a few years now we travel to Colombia and rent an apartment for about 6 month.There use to be a function where you could search for the entire place to be rented and not a shared space but I can't seem to find that option anymore.Was it removed?And if... Latest reply by Paula

Hi there, can anyone help me. I can no longer find the basic requirements tab which included the acceptance rate. Has this been hidden somewhere? I used to find it adjacent to the superhost data.. but it's gone now. any help most welcome Latest reply by Imogen23