Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear AirBNB, my travelling partner made the booking for our stay in Marrakesh. It was going to be the highlight of our stay and it is not a decision we made lightly. HOWEVER, coming from earthquake prone areas in the US, we understand that there are ofte... Latest reply by Austin440

AirBnb has refused to provide a refund for cancellation of a trip on 1/6, to an area in Ishikawa Prefecture, Japan, near the epicenter of the disastrous earthquake on 1/1. Aftershocks are still occuring in the prefecture everyday, and both the Japanese an...

Two weeks ago my unit was robbed and vandalized. For two weeks I have been warning Airbnb about the 'guest' who did this. I have been told that due to the pandemic response times are slow. The Toronto police have an open investigation. This is my review t... Latest reply by Sherri176

I asked an agent from Airbnb, I don’t except pets and I don’t like their children from the ages of 2-12 and this is all in my description. So if I get 10 inquiries and six out of 10 ask if their children could stay or if their pets could come and stay. An... Latest reply by Richard2048

My host wont respond to me about collecting my bag I left at the airbnb. I am really upset by this as its my beach bag and has all my beach stuff in it. I have told the host many times i would go collect it so it would be less of a burden. Any ideas on ho... Latest reply by Kayla524

Hi,Are any neigbouring hosts who would like to support us to hand over keys when we area away? We can help you with the same when you are away.regards,Pranav Latest reply by Sophia

I have a booking from 23 to 25 dec. Guest have arrived aty property..but In my app it was showing currently hosting 0 guest. Is there any process of checkin to our guest.. Latest reply by Sophia

I finally got my registration number and have uploaded it to my account. I am able to change my availability setting to 2 day minimum, but for some reason the front facing calendar on the reservation page is still requiring a 30 day minimum. I informed Ai... Latest reply by Waldemar36

Hello, just curious if anyone has faced the same issue with a cancellation. We booked a stay for August of 2024 and found out 24 hours later that the dates wouldn’t work for the group. I quickly cancelled within the 48 hour window and wrote an apology to ... Latest reply by Dylan398

Hello everyone, I have been a host on Airbnb in the Pittsburgh region for the past couple of years and these past few months have been my worst months so far because I am not getting as many bookings as I used to in the past. Is this a common thread? And ... Latest reply by Joelle43