Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I wanted to share our recent booking experience with Air Bnb. Last week, my girlfriend and I had meticulously planned a trip to both Brugge and Brussels. We had already secured our train tickets and booked a night's accommodation in Brugge. Unfortu... Latest reply by Fred13

Hi - we are new to hosting and have been delighted up until this point, received bookings several times a week, however, since we’ve been awarded super host, bookings have stopped, I have bookings at weekends throughout November, but that’s it ! Is this ... Latest reply by Mike-And-Jane0

Hi Everyone! Do you feel guests are looking for modern high end with amenities or ok will an older home and simple humble place to stay? Do they pay top dollar for the modern high end or are they looking for a bargain and thats why they choose AIRBNB an... Latest reply by Angela2723

Hello Everyone! How did you greet your first guest? My first experience is coming up Oct 27... Im so nervous! How do you greet your current guests and bid them farewell? Thank you for replying and liking my questions! Smiles, Eileen [Title update... Latest reply by Eileen462

Hi,I have been a Superhost for many years and have had a Plus listing since the program started that I operate on a full-time basis in Sydney, Australia. I have a provlem with my calendar for one night. I had a guest booking starting that day (Saturday) a... Latest reply by Paula

I am new here, and I just had 3 men stay for 6 days. I did not hear anything from them while they were here and they left a day early. However, thy left dirty dishes in the sink and on the stove and the stove was covered in something that clearly boiled o... Latest reply by Mary5904

This is with utter disgust that, I booked an Airbnb in Canada for a week and cancelled it due to personal reasons. Now, my cancellation was within the stipulated time and I was supposed to get my refund 2 weeks ago and since then, I have made 100 calls to... Latest reply by Veenu4

I’m not a host I was going to be a guest, I made reservations to be a guest with Holly and Chris in Cedar Rapids Iowa a month before arriving, my reason for going to Iowa was for work because I’m a travel nurse unfortunately my contract got canceled 4 day... Latest reply by Frank1907

Adding special important info such as no drugs allowed, and can I get notified? Choose to accept or decline bookings?**[Title and content updated for relevancy by Community Manager] Latest reply by Helen3

Hi! I'm new to hosting and have an inquiry from a guest with this review: helpful messagesrespectfulexcessive garbagemessy kitchen ruined bed linens I'm torn about renting to him and don't know if my expectations are not realistic. Our rental is our prima... Latest reply by Colleen565