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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Q: should I request the guest to provide an estimated check-in time when I send them checking in details? If so, how do you go about this? Q: If I don’t request the guest to provide an estimated check-in time, should I check in with the guest if it’s 5-6 ... Latest reply by Jennifer3217

I had quite a good impression at first but I'm wondering why I don't hear from him during his stay...not responding to me at all..and not showing up when I'm around in the evening...he came out of schedule on Friday instead of Sunday...I was not prepared ... Latest reply by Huma0

My guests notified me that there was a small leak from rain at my condo unit. I notified our HOA as they are responsible for roof, and my guest is trying to insist they do work over the weekend. This is my first hosted stay, and I guess I feel at a loss. ... Latest reply by Mike-And-Jane0

Hello! We have a place with a fenced yard, and only tile and hardwood floors. I thought it would be nice to make it "pet friendly". A guest came with a little white terrier. It took me about 8 hours of brushing, picking hair by hand to free the blankets... Latest reply by Mikki0

Alguém me pode ajudar com contactos de pessoas/empresas para fazer apenas limpeza, lavandaria e check in num apartamento em vilamoura?Obrigado Latest reply by Annie1372

This is a first. Local police in unmarked cars watching the building and pulling over other tenants asking about someone seen around the building. Looked up the person who booked and who is in the unit, she and her husband have arrest warrants. We've... Latest reply by Laci52

I had a guest who canceled a 2,000 reservation because world juniors games got reduced spectator capacity. I have a strict cancelation policy (for a reason). When they canceled I got an email from Airbnb saying I’ll be receiving a payout minus the cleanin... Latest reply by Amy907

my guests have been at my house since last Saturday. today is checkout and they didn't ask to extend, they are 2.5 hours past checkout time and will not answer the phone, text messages or airbnb messages. now what? this is in lake havasu Arizona Latest reply by Quincy

HiWe are new to Airbnb hosting and our first rental is for a month. They have received a 40% monthly discount and I am wondering what is the "normal" way to handle linen changes and cleaning? They are paying a one time usual cleaning fee.Do you offer we... Latest reply by Mike-And-Jane0

Potential Guests Not Receiving My Messages to their Inquiry. I have had a couple of instances where you messages to potential guests have not been received. This has resulted in lost reservations. Has anyone else experienced this issue? What are some way... Latest reply by Valentia0