Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I do not understand why it is acceptable for AirBnB to allow guests to sign up to make bookings without providing any information for hosts to view in advance of accepting a booking. As good hosts we provide substantial information about ourselves for po... Latest reply by Courtney517

So I booked a stay for my bachelor party for 11 people and out of the country. When I booked the reservation, I had a great experience with the host and they answered many questions I had. About a month passes and I had another question so I go to message... Latest reply by Pat271

I am extremely disappointed by the lack of support a host receives after a guest left a 1 star retaliatory review. The guest was caught stealing from other guests, and the police was called, which he was forced to return the stolen goods and was refused s... Latest reply by Jennifer1039

I meet a situation. The host cancels my booking reservation 2 days before check-in. I contact the Airbnb support team member, but she does not solve the problem according to the Airbnb policy. I want to contact with her supervisor to reflect the problem ... Latest reply by Ana31042

May I know how do I attract more guests? Latest reply by Patricia2526

Hi AirBNB community, Could you provide your wise feedback on what is a reasonable request for 7-day stay where the refrigerator and freezer were not working, the dishwasher was not working, and the stovetop fan and light were not working? The host offered... Latest reply by Fred13

I received a retaliatory review from my second guest after he found out I opened a claim against him for cleaning and damages to my home. Guest has a prior bad review but 2 others weregood ones, but I believe he was alone w/o wife, 6 kids and “service” do... Latest reply by Frances3408

Who can shed some light on this situation? $Australian Dollars Vs US Dollars I booked a property in Australia with the booking fee listed in $AUD. My wife is an Australian citizen; she booked a property in Australia; she paid with an Australian Credit... Latest reply by Frances3408

My listing clearly says NO PETS -- in several places. Yet I keep getting a string of bookings where weeks after the people have booked, they suddenly ask if they can bring a dog or... I kid you not ... a pair of budgies in a cage. Can Airbnb not make it ... Latest reply by Fred13

اود رفع الحجوزات من الداخل أو الخارج علما أن موقع المسكن قريب من المطار ومحطة القطار وتقديم خدمة للسياحة المحلية Translation added by OCM : I would like to raise reservations from inside or outside, bearing in mind that the location of the residence is cl... Latest reply by Paula