Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey guys my home is open for bookings. any referrals are appreciated. Latest reply by Paula

I've been on the platform for less than a week and had to cancel 2 bookings already due to guests seeking to subvert the rules and book for 3rd parties.Currently I have host check in but if, in the future, I change to self check in I'm interested to know... Latest reply by Kristine193

We have a guest claiming they found a used condom on the deck of our condo. She is now asking for a hefty discount. Post cleaning video didn't include the deck. Of course, the cleaners say there was no condom. The guests prior to this one were a mom a... Latest reply by Jennifer1897

Hi , i have a guest who upload photos from other dirty hotels and pretend that its my house in order to get refund from Airbnb. Has anyone a similar experience to guide me?? [Title updated by OCM to make it relevant to the post] Latest reply by Navigator1

Hello, is it just me or this year in Croatia (Pula) everyone wants 3-4 days reservations? Latest reply by Paula

I just wanted to ask what the booking rate was for the area of Mill Valley, CA. How many days of the month do you have stays booked? Latest reply by Bhumika

I have a question about Long Term Stay Payments. Has anyone ever had any issues with their tenants not paying or being able to pay their 2nd or 3rd monthly payment during their long term stay? And if so, what is Airbnb's policy on this? I haven't had t... Latest reply by Judy807

Guest showed me the transaction for today’s booking, but I could not get any confirmation email from air BNB Latest reply by Paula

Hi i've been using Air BnB for while now without an issue. However i'm just back from a holiday in Atlanta, after a 5hr drive our family of 8 including 3 young children we're looking forward to relaxing in our Air BnB, check in was available from 3pm, at... Latest reply by Quincy

I recently received superheat status, but right after I had a guest that damaged a very small item. I used AirCover to have her pay for it, as she denied that she or her guests damaged this item. We sent her pictures, and stuck to our guns. But, boy did t... Latest reply by Bhumika