Support with your bookings

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Good morning AllWe have just come across a situation regarding pets, we do not allow pets due to the extra cleaning and most importantly other guests and cleaners allergies. Airbnb have a service dog policy where the guest does not need to inform the host... Latest reply by Tamara682

Hello, I am listing a property and have recently had a hot tub installed, and the installation engineer implied that we needed to attend a bishta course and be testing daily otherwise you are liable for things such as legionnaires. I was planning on havin... Latest reply by Henry551

my experience can post and though by airbnb but it is can not live for show booking !I'm try call support talk a bout it but it is very bad from airbnb , it is not help me about this Latest reply by Jenny

I have had a guest left me a 5-star review in the last week, but I am afraid the review may do more harm than good on my listing. The review said "Great place for couples. It was affordable, quaint, and a 5 minute walk to the beach...". My condo is on th... Latest reply by Lorna170

Last week, my family and I stayed in an apartment in Paris. 3 days into our stay I messaged our airbnb host that the locking mechanism on the door was no longer working and we could only lock it from the inside, meaning if we wanted to leave as a group we... Latest reply by Noelle-and-Brad0

Hi, I wonder if anyone has experienced a guests booking coming through on instant book that doesn't fit the criteria, ie, a three day stay during a four day minimum setting in high season. An Airbnb glitch perhaps? Latest reply by Emilia42

Hello all. I am new to hosting and had a guest stay for one night at the weekend. Not only did he smoke in the non-smoking apartment (cigarette ash everywhere and a sock over the smoke alarm), there was also a drink spilt which has left the carpet stained... Latest reply by Normen0

I have NEVER set custom pricing (I would have to learn how!) and yet one of my guests was given six out of ten nights at a 35% discount below my lowest nightly price (I did not authorize or initiate) Can't seem to get a straight answer from airbnb help c... Latest reply by Christine3254

Just a story for ya’ll. I’ve been holding this one for over week. We left on holiday the day this concluded. I’m still unpacking this. This story pertains to a guest who has stayed multiple times in a friend’s AIRBNB during the pandemic and then twice pr... Latest reply by Normen0

I can't get a straight answer from Airbnb in regards to Co-Host. I put someone on as a Co-Host to all of my listings. The site says a Co-Host can handle all issues (except bank). We had gone back and forth with Airbnb having difficulties with both of us ... Latest reply by Jonathan6