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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I got an issue with a guest, he said on check-in, there was wifi, but I've never had Wi-Fi so is not on the listing, he then said the tv, states 42", yes, he may be right as it's 32". so, as a gesture of goodwill, I have offered a one-night refund. Today,... Latest reply by Michael7327

Paid £619 for stay and host asked me to leave for the other guest and his dog to have the house. Refund me £333 for 18 days. Stealing £286 this not fair Why should I be out of pocket when hoatcant fix door locks on external doors. Latest reply by Jaina5

I hosted a couple recently and mistakenly thought that "Francois" was the wife (there was no portrait photo). Therefore I wrote in the review "Francois and her husband" etc. When the two reviews were posted I received the following message; "Thank you fo... Latest reply by Tommy235

My guest caused damage to my vinyl flooring. I messaged them and informed them that I noticed the damage and asked if I could get some context about it so it can be repaired. They haven’t replied. Before this they said they had a pleasant stay and wanted ... Latest reply by Sybe

 won’t return my messages now **[Private conversation removed in line with the Community Center Guidelines] Latest reply by Branden19

Any advice on how to resolve this. I get this every time I select an apartment to rent. Latest reply by Bhumika

Hi,My host has never provided me any apartment. He reached out me on WhatsApp and told me. I don't have the apartment ready which you booked but here is other option 1.) some room in hotel2.) some other apartment ( don't know where ) I told him that I'm n... Latest reply by Vaclav7

I have a 3 unit building. Guest booked the basement apt. It’s quiet. Guest called me at 1am screaming at me, complaining that she can hear a person walking in the apartment above! Walking! I checked and the lights in that apartment are out. They (floor ab... Latest reply by Connie504

Hello, Everytime I need to do a refund I also have an issue. I’ve had to do refunds last year a few of them with PayPal and never received my money so I just kinda let it go . This time I recently had to request a refund about a few days ago and it states... Latest reply by Bhumika

Hi everyone My name is Shanice. I am 26 years old. I am moving to Malta soon (June 2023). I am looking for a nice apartment for a single person. I have a budget of 500 Euros monthly. I would like the apartment to be modern and furnished. If you are a ... Latest reply by Shanice22