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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Here is my question I -as a guest have been booked for trips by companies through their 'company' account. In these cases I noticed That my host, my booking company person and I have ALL be on the messaage thread so each is able to moniter the 'conversa... Latest reply by Jon4102

I have booked my stay on February 28th when my stay is May 26th. To stay in a very high traveled location for one of the busiest time of the year. I booked so far in advance for the security of having a place locked down knowing that nothing would be open... Latest reply by Mike-And-Jane0

Hi I actually accepted my first guest But they withdrew after few days. Need to know whether my response reached them before their withdrawal as they claim I did not respond Need to know whether I was the problem pls. ilisapeciTuboufiji. Latest reply by Helen3

Hi everyone, advice please. I recently had a guest who did not live up to her good reviews. In short, she and her friend left my place looking like a rubbish tip. They also tore one of my curtains off it’s hook and although not major damage, it took me mo... Latest reply by Ana2038

We made a reservation in Illinois and paid a 50% deposit and was told that the other 50% would be taken 3 days before check-in. Meanwhile our cc information changed and we have changed it in our account. My questions are: Will the other 50% be charged on ... Latest reply by Fred2984

--In an effort to “reduce instances of unauthorized parties,” Airbnb has announced it will begin banning local guests under the age of 25 from booking entire homes here in Canada. Spokesperson Chris Lehane made the statement during a news conference in To... Latest reply by DAK-Design-and-Home0

Hi everyone, On 21 April, we accommodated a guest. Prior to his arrival, we have cleaned the unit thoroughly as we do in our ordinary course of business.On the day of his checkout or on 22 April, the guest requested for a one hour overstay which is beyond... Latest reply by Nur785

"Welcome to Airbnb! Where wepromise everything yet delivernothing! Our customer support staffroll dice to make decisions: an oddnumber, decision goes to host, evento guest. Sorry, English is not ourlanguage, and we don't read morethan a few words. We don'... Latest reply by Francesca-and-Dave0

Hi there, have a guest coming up who has a service dog. My place is no pets, but that's OK. Can I charge an additional $30 cleaning fee? Thanks, Jo. Latest reply by Lorna170

I have a booking request for the client whose rating is 3.5. She has most recent 2 bad reviews, including damaged bedding and not following house rules. Sneaking in the pet dog. We have asked her strictly we don't allow pets( severely allergic) and our p... Latest reply by Helen3