Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have a guest currently in one of our units that brought three cats against our pet policy. We allow dogs but not cats. Looking for guidance on how to handle this situation. Latest reply by Helen3

Has anyone else had this issue and if so, any ideas on resolving it? I have been back and forth with support people for four days now and tried via Twitter too. My notifications are set up for messages to come to my cellphone and my email and in October w... Latest reply by Wanda70

I have a great aerial video of my house - can I add it to my profile ? Latest reply by Lifestylemallorca0

I recently hosted a guest that stayed 2 nights in one of my listings. After his stay, he provided a negative review (2 stars overall, 1 star on accuracy, 2 stars on Value). His review claimed that I misled guest because one of the facilities (Infinity Roo... Latest reply by Mike-And-Jane0

hello folks. We have pricing set for a base number of guests and charge for additional guests up to the property maximum. The Airbnb platform is set as an additional charge per night not per stay. So when some guests don't stay the entire booking, technic... Latest reply by Jack-and-Gail0

I would like to know the in's and out's about hosting for airbnb. [Title updated by Community Manager for relevancy] Latest reply by Manuel5868

how do I escalate my claim above a “non-support ambassador”? I have been begging air bnb for support with a nightmare situation. We are going on nearly two weeks without any resolution. I have been assigned three different support ambassadors who have all... Latest reply by Andre15229

We booked a stay in the Boston area and the host had to cancel a day before. That amount was refunded. In my messaging with Airbnb, they promised to refund me the difference between the amount I ended up having to pay for another place. They reneged on th... Latest reply by Laura6896

I have a guest who has had at least 12 messages asking me about his stay. I have a note on my site that if they want to rent a hot tub, I can make arrangements for that. He requested that I find out about the spa. I made contact with the company I have us... Latest reply by Sue2325

Hello, I have a returning guest, and they are great guest. They follow rules and take care of the unit. They would like to book again my airbnb unit for 2 nights. The problem now is that on the first night they are only 2 people and for the 2nd night they... Latest reply by Bhumika