Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Dear Team Airbnb, I hope this email finds you well. I am writing to you today as a dedicated host on the Airbnb platform to share a deeply concerning experience I've had with the customer support team. I believe in Airbnb's mission and values, and I am wr... Latest reply by Mar125

Hello,I have an issue regarding the property description, photos, and the response to my complaint.My host described their place as a "Cosy Studio" on the ground floor, but it turned out to be a converted basement with no access to fresh air or almost any... Latest reply by Mar125

Hi I need to be able to provide a document that shows the guest name and the property address, is that possible please? I thought I could use a guest receipt and I’ve looked at the receipts help article instructions and tried to do this on a past booki... Latest reply by Sarah5384

Hi all,I wanted to know why I'm not getting more reservations for my villas. I want to be more visible Latest reply by Paula

We were supposed to have a guest arrive today, and the guest is a no-show. He booked back in June, and now there is no communication from him after three attempts to contact him. How should I handle this? Please advise & thanks! —Leigh Latest reply by Bhumika

We have only left 3 bad reviews in 7 years. The last one was just today. All three gave us good reviews. The problem is that we are very reluctant giving a bad review as are most hosts. We would rather not review at all, but this last guest was horrible. ... Latest reply by Bruce-And-Jane0

If I created an AirBnB account and verified my ID with driver's license, why would the host need me to send them a copy of my ID? Latest reply by Mike-And-Jane0

My boyfriend and I are homeless and live in a Motel 6 for 4 months. We had to move rooms once and the head maid even came knocking on our door to compliment us and said she never saw a cleaner room from a guest. We cleaned everything top to bottom before ... Latest reply by Francesco514

I am trying to book a property for the end of the monthI already have an account but haven't completed my profile.I don't see the need for the information required to book a holiday.So my phone number is already in the system. Instead of just accepting it... Latest reply by Kate2503

Good day! Someone canceled his booking after I suggested him to do so as my elevator got broken. I'd like him to get full refund but the money is about to be issued and it looks like I can not do anything about it... Latest reply by Mike-And-Jane0