Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello friends, I have a 2bedroom ++ creekside cottage in Guerneville with a hot tub and a fireplace I share sometimes. I was until recently managed by a large corporate management company for the past seven years , and I will be managing my own listing fo... Latest reply by Rebecca

I had a guest who wanted to book a 28 day stay. I recommended they book a 31 day stay to avoid $450 transient tax for short term stays and that I’ll refund them the two days or the rent I receive. This is because they shared how they are a student and how... Latest reply by Lorina14

I never checked or even looked at Airbnbs and I got a text saying I have a booking for December 8 to 11 with a website https://air.tl/ is this a scam and if so what to do? Latest reply by Briana160

understand that Airbnb guest receiving mail without host permission is a violation of host privacy. Airbnb guests are to respect host privacy as such? Latest reply by Alexandra85

Non responsive host Latest reply by Elisa

I have had the most abysmal customer service I have ever endured this past week. I used to deal with complaints in a professional capacity, but airbnb do not follow any reasonable practices. They quote from a crib sheet, and despite what a host has suffe... Latest reply by Zheng49

Couple hours after my booking, airbnb sent me an email about account cancelled and another email that your reservation cancelled. I did not cancel either one and did not authorize anything to airbnb to cancel. I contacted host and he has never heard about... Latest reply by Jigna3

Latest reply by Kristi2634

My airbnb gift card pin got scratched and I did not even scratch forcefully. Please help, I have the card number but the pin is not readable Latest reply by Rebecca

Hi Airbnb Community,I’ve noticed that some of my booking requests are not appearing on my host dashboard. Guests have contacted me saying they sent a request, but I can’t find them anywhere in my Airbnb account. I’ve checked the following:Ensured that my ... Latest reply by Rebecca