Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community! In our current air BnB we have a broken oven, broken toilet and the screen door to a 5 story balcony is broken. We are staying for 5 nights and unfortunately we weren’t able to find another accommodation within our budget and timeframe. I... Latest reply by Elisa

Hi I recently booked a listing and, within literal seconds of confirming the booking, the host claimed the price needs to be much higher! The host claimed that the higher price would be determined shortly. It is worthy to note that I had not asked for ext... Latest reply by Elisa

Can anyone suggest how to increase my visibility and chances of booking. I see lot of tourists coming to my city but I am not able to get any bookings Latest reply by Elisa

I went away and recieved a bad review which I deeply disagree with as I was up early tidying and hoovering, had photo evidence of how I left the property and was told it wasn't good enough. I contested this with evidence to air bnb and they have told me t... Latest reply by Rebecca

Hi I am facing Spam Looking Queries WhereinGuest withoutPhoto or previous Tours just SMSHELLOAnd then don't replyNeither they Cancel from their End How to handle them? If I decline due to any reason of mine(Like Person looks Suspicious Main Reason)will i... Latest reply by Mike-And-Jane0

Hello.My guest has spent 180 EU when I usually pay between 18. & 45 Euros Max.Can I ask him to pay for it?Thank you Latest reply by Walter813

As a dedicated Airbnb host, I'm sharing my recent experience with review policy enforcement to help other hosts and seek community insight.BackgroundI maintain a well-reviewed property with consistent 5-star ratings. Recently, I faced two concerning situa... Latest reply by Alexander2006

I have been trying for 4 days to reach safety and security with no luck. Apparently, my information was sold and now a third party criminal is renting out my place without my knowledge. Frightening and I feel so stranded. Any suggestions on how to talk wi... Latest reply by Frances3408

Hi there, I have recently had three potentail bookings, all from people with no profile information and no reviews. I'm wondering what other hosts do in this situation? Thanks! Sara Latest reply by Leah734

We’ve all seen Airbnb’s promise of "AirCover", a policy that is supposed to protect guests when things go wrong. But what happens when you actually need it? Let me tell you from first-hand experience—it’s a lie.After an 8-hour flight, I arrived at my Airb... Latest reply by Michael6258