Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We need Airbnb to build out the Resolution Center so we can remove estimates as we go/place the receipt/invoice on and edit as we go. I had saved screen shots/estimates. We want to clean up the final total to reflect the paid receipts. How can we make thi... Latest reply by Sybe

Hello All Please help! I received a request to book in the new year for 2 months. Problem is, the guest is labeled by Airbnb as "Identity Verified", however he / she does not have a last name listed. According to Airbnb a guest is only verified if they ... Latest reply by Helen427

My guest has requested a partial refund just before checkout and I’m concerned that they will leave me a punitive review if I don’t comply. Here’s the background: The guest booked my apartment for 3 months but they’re moving out today, one month early. I... Latest reply by Bradley187

I just had a host cancel my stay, but when I go to book a new listing I see that the apartment is still available but at double the price. We are less than 30 days from our trip, and we have had the booking for atleast 30 days. This feels like something A... Latest reply by Fred13

Hi everyone! I recently started hosting on airbnb again after my roommate moved out so we could make rent temporarily as we found a long term roommate. Someone booked through airbnb on memorial day weekend (which if you know LA, a motel 6 would be $200/ni... Latest reply by Paula

Hi world. I'm a fairly new host. I have a long term guest and I'm not sure how to cater to them when it comes to cleaning. My unit have cleaning equipments such as mop broom and cleaning products. How often do I provide clean linen and if they want cl... Latest reply by Helen3

Hello Airbnb community I’m new on here my name is Pricilia from Liverpool how is everyone doing?x Latest reply by Esther912

I have self check in, separate entrance - my airbnb is in a granny flat / in-law in my house so I never have to really 'see' my guests - they just do their thing. I'm a SuperHost, everything is streamlined, most of my guests are A-MAZING! Recent experien... Latest reply by L78

So we're fairly new to hosting, and I've had no issues until my last and current guest who complained about cleaning after being in the home for 3+ days and both had large groups. We had a professional company come in and clean, and I personally inspect... Latest reply by Steven1482

I have had two recent issues with guests where Air BnB's ID verification process has proven to be totally inadequate and I was wondering does anyone have a way to check people BEFORE you accept their booking? As you all know, we don't see the person's sur... Latest reply by Joseph1933