Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I really need help to get my security refund back. I have booked Airbnb from the 1st of March till the 5th. We had some issues so we didn't stay in that accommodation so we got a full refund but while booking Airbnb I had to put in a deposit of 250 p... Latest reply by Mike-And-Jane0

Airbnb REJECTS Veterans "U.S. Government Military IDs". AFTER Airbnb verified and used my credit card in my prior rental transactions- with complete payment and no complaints from hosts, andverified my home addressverified my phone number,verified my emai... Latest reply by Mike-And-Jane0

Does this violate Airbnb review policy? "(Guest) was friendly but was not necessarily considerate. Arrived at the guesthouse at 9 am for a 3 pm check in." Latest reply by Jessica729

How do you handle broken house rules during a stay. My renters have 4 dogs at my house and I only permitted 2. They are staying a week and it’s the 2nd day. Suggestions? Latest reply by Kristen506

Downstairs common area air filter.Upstairs shower backs up and leaks through the house, down to the kitchen. Drips off cabinet. Mold issue.Checked in. Was hot. Turned down the AC. Left for dinner. 2 hours later, it's still 77-78 degrees upstairs and in ma... Latest reply by Liane713

We are new to AirBnB and had a nice streak of excellent guests until we rented to a very young man without reviews.He turned our home into a frat party house! He brought in extra guests (we caught him on camera) and huge amounts of alcohol, smoked behind ... Latest reply by Susan1711

Hello, I have had a renter from Airbnb break our dryer. Airbnb has been ignoring our messages for over a month about replacing it. Every time we call they tell us it is being “escalated” yet we don’t get any response. Has anyone dealt with this? We’re thi... Latest reply by Mandy440

HiSince yesterday I have a problem with my second account that I use. I wanted to change my password and despite following the instructions, my account was blocked. When I try to log in, the website immediately redirects me to a page where "account review... Latest reply by Bhumika

We want to allow pets in our rental since we do want to take our furry friend with us sometime. However, my concern is larger pets could damage the place more by jumping on furnitures etc. I see the size limit is 60lbs but that's like having a small pony ... Latest reply by Fred13

AIRBNB CANCELED AN UNREFUDABLE STAY AND OWES ME $2209.15 CASE**We had a family that stayed at our residence for 4 weeks. They did an early checkout a week prior to their original stay departure. I called AirBnB, as we usually do, to open up our calendar s... Latest reply by Fred13