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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi I am new to Airbnb and I just had someone wanted to cancel their reservation which check date is in two days. I have a strict policy so new refund is due. If I would to consider given them half back what is the process ? Latest reply by Rochelle127

I would love to know how to file a complaint against a host who intentionally & illegally sublet her apartment out of airbnb. We booked it for 7 days unaware of the situation. As soon as we arrive a man walks up & tapes a note to the door saying there was... Latest reply by Fred13

Recently my mom booked a trip to Panama for me and my friends. This is just to get away from family and go somewhere much warmer. I got a group of 8 friends to go with me and we are all willing to pay (the youngest of us is 18 and the oldest is 20). My mo... Latest reply by Lorna170

Hi fellow hosts! I have been managing 3 properties for 3 years. I have found that making, updating, and sharing well-designed guidebooks/house manuals have been such missed opportunities for many hosts. As a software designer and 5-star host myself, I... Latest reply by Bhumika

The notice says the Host was ordered to cease subleasing the property more than 30 days before I moved in. I contacted the host for a refund, but he says the the agreement says the property was non-refundable. He says it is "safe" for me to remain in the ... Latest reply by David9675

HiI have confirmed bookingConfirmation code** One day before my arrival host decline to accommodate me and want that I as guest cancel the booking which I refused that since host refused the confirmed booking therefore host must be made the cancellation. ... Latest reply by Bhumika

I usually message about everything I find with the exception of charging cords (simple cords only, if it looks like a lap top charger- I let them know). Sometimes we overlook kitchen items because it is hard to remember if we have a certain item or if a g... Latest reply by Inna22

Hi Everyone, I am wondering what to do when a person brings additional guest to the house? We have an additional guest fee, however sometimes guest have unexpected additional guest while others try to "beat the system" and not pay for additional guest. Do... Latest reply by Sonya81

Hello to anyone who can respond to my issue I am new to airbnb and my second guest violated all my house rules and try to make it seem like I was crazy for sending out a claim for the stuff she did but airbnb says that I need documentation for the extra g... Latest reply by Magda14

Hey, community! I’m writing in to get the communities help on an active resolution case. Backstory: I paid for a monthly stay in SoCal and informed the host within my Airbnb messages that my pet will be accompanying me on my visit. The moment I stepped fo... Latest reply by Paul9077