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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I booked and paid for a 5 day rental in June for a December stay. I have stayed at this property many times and have gotten a good review after every stay. The host just messaged me (3 months after accepting the booking) and told me she wants to move me t... Latest reply by Breanna

I've used Airbnb many times and I have never had a problem. This past week my son was traveling to Spain to visit friends and we wanted to help him out so we decided to buy him $2K in Airbnb gift cards rather than giving him cash. He tried to schedule an ... Latest reply by Helen3

I recently had a very poor experience at an Airbnb stay. Upon entry, we noticed a lack of cleanliness, spiders, broken equipment issues, as well as missing items photographed on the listing to include, beach wagon, beach chairs, beach umbrella, and beach... Latest reply by Derek569

@richbaer @tarabunch HELP. Fraudulent charge from Airbnb found on personal credit card last friday for $1, 855. When I contacted Airbnb they sent the same pro forma emails saying that they were unable to refund me because it "could have been a family mem... Latest reply by Rachel2615

Hello! Please advise . If anybody had the similar experience The several guests arrived to our house in the late afternoon, my mother met them in person and showed the house ( I was present on phone call all the time during the check in process) . T... Latest reply by Jean174

I'm concerned about the safety and comfort of my home when renting it out on Airbnb. How can I strike a balance between welcoming diverse guests and implementing a vetting process to screen for reliable and respectful renters? Latest reply by Kitty-and-Creek0

I’ve been a host for 4 years and October November December not one booking …. 5 star reviews great photos. Great listing. I’m on the air bnb price checker. Last year I had 8 as only do weekends… considering cancelling air bnb and getting a lodger to help ... Latest reply by Helen3

I booked a one night stay 5 days in advance of the stay. I realized 29 minutes later that my daughter has a birthday party she was supposed to go to. I messaged the host immediately so they wouldn't miss any chance at booking they property, long story s... Latest reply by Helen3

Too often guests just turn all the lights on and keep them on throughout their stay (like they're getting a kick out of electrical energy being consumed). How to subtly ask guests to turn off the lights in the apartment before leaving somewhere? And to be... Latest reply by Lil5

Throughout my posting and my rules I have No Smoking listed several times. In the rules I mention heavy fines for smoking. My guests smoked and I have screenshots from my video security showing it. I would like to administer the fine. I reminded them ... Latest reply by Molly99