Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As the topic indicates, what "formula" or lack thereof does airbnb use to decide on a particular damage claim? Just a bit of back story to my scenario.... We recently stayed at a flat overseas, during the length of our stay we never physically came in co... Latest reply by Huma0

Hosting is like these lambs, a blending of cultures and colours without barriers. Gotland sheep are from Sweden and there felt is used for slippers and shoes.Hello from Helen in New Zealand! I love hosting because it’s great for our mental and physical ... Latest reply by Helen427

Looking at what people are offering here, my experience as a host is this: 1. I try to greet my guests in person, but post-COVID that is not sensible any more. Instead I leave a detailed Guest Manual in the property as well as emailing them a copy in ad... Latest reply by Huma0

Smoking is strictly forbidden in my property however one of the guests did the reservation and sent teenager daughter and she invited a lot of other guys, and they used Marijuanas and Cigar inside the room and the room is too smelly and cannot stay even f... Latest reply by Huma0

we booked a reservation *** / host: Elyas / we tried to call him, his phone is out of function, we payed him over AIRB&B regular over 5'000 CHF, but now he disappears, we can't find him. Can anybody tell us how we can get our money back? Even all the mess... Latest reply by Mark116

I know that other hosts have posted a few screenshots or information about the updated procedure for reviewing guests, but I thought I would upload screenshots of the whole process for hosts who have yet to experience it or those who did not view all the ... Latest reply by Huma0

Thank you so much!cori Latest reply by Corinne833

The host of a Yellow Cottage in Flagstaff left a bad review after my stay (had a party, spills on the floor, damaged property).I did not share my experience because I did not want it posted publicly. This is my first Airbnb experience and I did not want t... Latest reply by Gae425

I made a reservation from Jan 1 to Jan 7th with a host in Roatán , Bay island Honduras. I contacted her checking about security and told her in that very first chat that the reservation was for my 60yr old mother who was going for vacation alone and I j... Latest reply by Celina136

Hi everyone, I need some guidance on how you deal with guests who claim there are items missing that were not included in the listing. Example: we have received questions regarding where our blender is located, face cloths, windex, table cloths and runner... Latest reply by Huma0