Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

My recent guest left me good review comments and thanked me in private feedback but with low ratings, which basicly lower my 5 stars status. They rated my location 3, but wrote the review is close to metro. I'm really not sure everyone and airbnb's st... Latest reply by Danielle1390

Sep 13, 2022 I contacted the airbnb support because I believe I haven't been evaluated properly about the superhost status. Sep. 21, 2022 still waiting for support... In addition I don't see the detailed rate for my reviews.... Latest reply by Sofia788

Hello! My listing just went live today, and within the first few hours I received a request for a very long term stay (June-Aug) the person making the request has 3 reviews (but to be fair we are brand new so we have none!). My question is; what is the... Latest reply by Helen744

Are you the type of person who gets up early every morning? Do you try to stay quiet when a guest is there? Especially those of you who share your space; how do you handle mornings? Even those who have a separate entrance and space in your house - not ... Latest reply by Huma0

As a guest, I had only positive experience with my airbnb hosts, until the last one. Based on my prior experience, I thought that by default, if I rent out a whole apartment for 2 nights, it will come free of the host's clothing and personal hygiene ite... Latest reply by Aleksandr312

I recently had someone wanting to book my place with a 2 hour notice. I require at least 24hrs. They had no reviews and did not tell me where they were traveling from only that they were close by. Her identity was not verified, just her phone number. I... Latest reply by Gillian166

Realizing this post was years ago, but here I am with a guest that just showed up at our Incline Village property this evening with his wife and baby…. Air Quality was fine this morning, now it is over 200! So, thinking they will want to leave/cancel... Latest reply by Helen3

That the latest app by Airbnb is clumsy & bugged is common knowledge but it is truly mind boggling that something as elementary as adding a payout method is impossible to achieve neither on Android nor on the Airbnb website from a desktop.I got my first g... Latest reply by Helen744

Hi Guys. I would like some advice. I had a guest staying at my home for 2 months. Firstly, he used his wife account. I was expecting a woman and on the day of the stay, he emailed me to say that he will be the guest not his wife. Secondly, this man was i... Latest reply by Jenny

Dear Hosts, I am seeking your inputs about accepting requests from guests with bad reviews. I have following questions and your input and suggestions are appreciated (1) If you accept a guest with bad reviews, how many of them (or percentage) of bad ... Latest reply by Mita127