Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyonewe are super hosts that offer guests a room with en-suite and basic facilities like small fridge, toaster, tea/coffee, cups, plates etc. there’s no living space as such, it’s just a room with a bed/wardrobe/small table. We usually take guests b... Latest reply by Fred13

Just a warning to others. Last night I had a booking. I was chatting with the guest to thank them and pulled up the calendar. Turns out she booked check out the day someone else was checking in. Due to COVID enhanced clean, we have 24 hours between guests... Latest reply by Cynthia1103

I received an inquiry from a highly rated AirBnB user, inquiruing for a friend and her husband regarding a one month stay. She said the potential renters. She stated"she currently has 3 bookings but 1 is upcoming so she was not able to contact me direct... Latest reply by Helen3

Will not let me finish I enter my mobile number Sends me a 4 digit codeThen says my number is not verified Because its being usedNow I'm locked out for 24 hoursWhen I'm going tomorrow? Latest reply by Helen3

If someone from the airbnb teams is reading this message. Please make sure to deliver this message to decision-makers. There was a policy update that literally states that guests have 72 hours to make a refund request. So since most stays are 1-2 days, th... Latest reply by Marta-Paul0

Trying to make a payment and get an initial confirmation. However I then check and it hasn't gone through. I checked with my bank and they say its because Airbnb haven't used 3d security to confirm the payment at their end.It's frustrating as I want to ma... Latest reply by John6888

Hi there，最近接待两个客人来自澳大利亚，他的评价让我难以接受。在接待他之前， 我接待了7位客人，对我的地方和服务赞不绝口。 最后这位房客对各项指标均是5星，但总评估却是4星。 他私信我对浴室没有电源接吹风机。除了这个以外，没有任何可以挑剔的地方，另外，我还免费赠送了新鲜水果，牛奶，面包，黄油，瓶装水，咖啡，茶等。 在他们享受完各种免费食物和干净，漂亮舒适的地方后，却给了让我非常惊讶和失望的评估。让我非常气愤。不知道如果解决这种不公平的评估。 希望得到帮助。 Yun Latest reply by Bhumika

Hello,My guests keep going to the wrong meeting location for my Airbnb experience due to the 'directions from your host' being incorrect. The pin on the map is correct and also all my scheduled messages, but for some reason I cannot find how to edit these... Latest reply by Mike-And-Jane0

I have been trying to get a refund for a reservation that turned out to be a fraudulent listing. I am committed to getting a full refund and have proven multiple times that Airbnb and the host for this listing have not acted in accordance to Airbnb's poli... Latest reply by Jess10

can i use a gift to pay partial of the pay less up front fee ? Latest reply by Bhumika