Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi I am having an issue and need some advice. I love being pet friendly but lately I have had a lot of guests ignore paying my pet fee and bring pets anyway as well as disregard my number one rule of not letting them potty on the artificial turf (there is... Latest reply by Alexandra199

I have reserved a house that has no reviews. It says that the host is a SuperHost and there is one listing out of seven that has reviews. None of the others have reviews. Should I be wary of this host/listing? Can AIRBNB confirm whether a house has bee... Latest reply by Fred13

Hello! My husband tried to book a 30th birthday get away for him and I, and they denied us because we used Airbnb once on his account. They said it’s not enough reviews and I needed reviews on my account. I don’t have any since I normally book hotels sinc... Latest reply by Pat271

مرحبا انا ابحث عن مضيف Translated (Hello, I am looking for a host) Latest reply by Ali16391

I Iive in my home and Airbnb 2 rooms for long term lettings of 5-6 months. I am hosting a guest until May 23. They would like to have friends come to visit for the weekend throughout their stay. They are saying that they will be away for some of the t... Latest reply by Helen3

I am at my wits end and would really value your advice and help. Ideally I would like to know who to escalate this to as I am not getting anywhere with the support team. I am a Superhost and have been on Airbnb for 3 years with no complaints and glowing r... Latest reply by Anand-And-Chef-Mason-Gre0

Hi fellow host! I would like your input on a issue that seems to be very common and is a definite problem. I allow two animals max. I have a flat pet fee and a list of pet policies and rules I send out to each guest before their arrival. I do this to avoi... Latest reply by Gaby259

Hello . I’m a female super host.I have 5 start rate.I live with my dogs in the living room and I rent 1 bedroom in ny apartment. The last bookings I have hard timesometimes with the guest especially females; they acting nice to me , they want to be my f... Latest reply by Salma109

Where is the support from our partners (Airbnb) when it comes to handling bed bugs? This last Sunday my guest notified me at approximately 7:00 am she thought there were bed bugs in her bed. I was over at the property within the hour. Through my inspecti... Latest reply by Helen3

Hello Everyone! I'm still fairly new to hosting and I'm curious how many of you go about screening potential guest when they have no reviews and little profile information. I recently received a booking request from someone with no reviews and only a pho... Latest reply by Luke187