Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi to the community, I got my post up in a hurry before Christmas, now that has passed I'm realizing that it needs some attention. I would love to hear your ideas of how to better grab people's attention with listing description, and overall critique of t... Latest reply by Sally849

Hi, My husband and I are somewhat experienced in the hosting world. We just listed our new place and have our second set of guests currently in the property. Communication with the group has been challenging to say the least. When the booking first came ... Latest reply by Sophie122

Hi guys, so I’ve been hosting Airbnb since April of this year and have had nothing but great reviews. All of my stays so far have pretty much been short stays except for this one. My place is for up to four people, this reservation was booked for only ... Latest reply by Jasmine343

Hello! Had a guest book for 6 nights. The house was cleaned as usual, with every service wiped down, all lamps and shades wiped down, careful attention to dust ( we are in New Mexico so it is everywhere). Usually there is a linen spray used on all fabric... Latest reply by Sarah977

Hello, this is very unusual for us to write but the current guest is making us feel very uncomfortable and it is seems that she is keep giving us bad times with BAD Feedback for our apartment yet she doesn't want to go.From the moment she entered the apar... Latest reply by Branka-and-Silvia0

I recently listed on airbnb and tried setting up Payoneer account. I did not get any feedback from Payoneer. when I tried logging into my account, I must have messed up my password and when I tried resetting the password as suggested, I noted my accou...

I had a previous guest who had a very sensitive smell! She gave me a 2 star review which I never got before! But would like some suggestions on the type of scent can be use to my home! I want something EARTHY/ WOODY or more on the natural scent as I have... Latest reply by Monique858

Hi, I'm wondering if anyone recommends any brands of sheets or towels that are resistant to benzoyl peroxide?I prefer to use color (instead of white) linen, but I have trouble with linen getting stained by face creams. I have purchased some linens from Am... Latest reply by Louise0

Hello, For my fellow hosts in Washington state, how do you handle snow for your listing? We have a home in Lakewood, WA with a 70ft flat, single lane private driveway. We have a reservation for three travel professionals in the area from 01/01/2022-02/24... Latest reply by Lisa723

IS THERE A DIGITAL version of these books?I'm talking about the journal type books you normally find (usually on the coffee table) at a vacation home - where you get to read about other guests’ visits and where they are from, dates of their stay, etc. An... Latest reply by Steven1245