Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

On July 21st 2023 I had a guest stay in my Airbnb. This gentleman broke one of the windows between our two Airbnbs and also broke a window screen in our front window after locking himself out of the property. I immediately filed a complaint with this gues... Latest reply by Konrad67

HiI’ve been hosting for a few years and haven’t encountered this. This is my home - I have a 7 night minimum booking requirement with a strict cancellation policy. Guests with a booking in late October (made many months ago) have advised me that because o... Latest reply by Vicki614

I am booking two different reservations. One is for my mom who is a added person on the list Latest reply by Mike-And-Jane0

For me to stay in my home while guests are there? Latest reply by Mar125

Hi hosts! I have an enquiry for a 28 night stay - he'd like to stay for 31, adding in 1 clean and 3 bedding changes during his stay. I'm looking at amending the prices in the Special offer box. But I'm not sure if the monthly discount come off AFTER the ... Latest reply by Paula

I’m trying to help a family find a home near Wild Adventures in Valdosta. Latest reply by Paula

Did anyone receive the message below from the Airbnb team and what did you do with it? We are contacting you after the President of the Republic vetoed the approval of the "Mais Habitação" proposal last August 21.The Portuguese Parliament has now to e... Latest reply by Paula

We are having issues with plumbing a day before guests arrive. The plumber has been working on it for two days now and has not guaranteed that it will be finished in time before the guests arrive. What can we do and what how can airbnb support us regardi... Latest reply by Paula

Hi My property is in west palm beach. We gorgeously decorated. Gorgeous pool. We have super host status. Our bookings have been at a radio silence for a bit. We had our first terrible guest who didn’t want to stay before he even got to the house bc he cla... Latest reply by Paula

Hey there. I have a few questions… I recently had a renter that was very loud and knocked on the neighbors doors. They had good reviews when they booked. How should I respond? I was going to reach out to them privately before I write a review. I’m concern... Latest reply by Iolanda54