Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Dear Hosts and Airbnb I can not stay silent anymore. I have 8 houses 3 of them are co-hosting and now we shut down 5 of them due to no business. but I have still 3 houses pay mortgage and rent. I waited so long if they Airbnb help. I did not receive anyt... Latest reply by Reynaldo8

what is customary for a long term reservation as far as shampoo, soap, etc.? is it customary to provide just enough to start off with, or for the entire stay. it's going to be a 42 day stay. thanks for any suggestions! Latest reply by Noelia57

Hi Everyone,Does anyone else have the issue that Airbnb have sent them the compensation in US dollars rather than in their local currency ((Great British Pounds) which the bookings were in) - with no visible exchange rate? So I'm losing quite a lot of th... Latest reply by Stephanie

Has anyone else received this ridiculous message? Airbnb will share in the costs of COVID-19 cancellationsEven though your guest canceled under the extenuating circumstances policy, we want to support you in these tough times with a payment from our coron... Latest reply by Mika8

On Sunday March 1st, I booked an Airbnb reservation for a 5 bedroom house the second week of July to celebrate my 40th birthday with friends. I paid $3200 as an upfront deposit and we had each bedroom allocated and ready to split the costs with our group... Latest reply by Mike-And-Jane0

I've had a number of guests cancel their bookings for my property due to Covid 19 (which is fine, we had already made the decision that we would allow people to cancel and were going to give full refunds despite our strict cancellation and zero refund pol... Latest reply by Sarah977

My recent due payment for my cancellation ** has been emailed to me to suggest that it will be $83 dollars. My fee for one night is £525 pounds, 25% of this is £131.25 approximately $164 dollars. Can you please advise how the value has been worked out th... Latest reply by Gordon0

Go into reservations, then click cancelled reservations, covid-19 support payments are listed.

All hosts with "No Pet" listings , be careful specially if your listing is "self check-in". Abuser guests can bring their animals along to your listing and if you get any damage because of that you are on your own. Airbnb "Host Guaranty" terms and conditi... Latest reply by Bob129

We booked an Airbnb for the purpose of self-isolation as required by the South African regulations for residents returning from high-risk countries. While in self-isolation, a national 21 day lockdown was declared but fortunately our original booking coin... Latest reply by Jessica-J6