Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

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Is this something new with hosts being charged for cancelling a guests stay. I have a gas leak in my home which is totally out of my control…….but im being charged $50 for cancelling. This is the first time ever for me to have to cancel. I let my guests k... Latest reply by Kate867

Hello, I’m Kenny bao. I’ve been interested in learning how to co-host/manage a property like getting hands on, but I don’t have any experience. I’m currently a senior in high school in Keller and going to TCC next year. I was wondering what kind of skills... Latest reply by Sarah977

My property is booked next Monday and my property is on the other side of a ford/barranc (normally dry until there's excessive rain) we've had an unusual amount of rain and the ford is flowing, meaning that it is only passable with a 4x4 vehicle. My que... Latest reply by Carol881

I have a reservation for April 12 thru the 17th and I do not have the number for my host ! The location is in Davenport Florida can you help me locate the host ? Latest reply by Sarah977

any ideas? Latest reply by Mike-And-Jane0

We're new hosts, a little more than a month in. So far, we've had good success (or luck). 5 completed bookings so far, all great guests and all have given us 5-star glowing reviews (and vice versa). We'd be happy to have every one of them back. But I ... Latest reply by Gillian166

Our last 2 guests left us 5 star ratings in every category, yet the overall rating showed as 4/5 stars? I am missing how we lost 1 star overall? Is there a different category that the host is unable to see? Latest reply by Sarah977

So I had guest that stayed for 10 of his 24 days and I ultimately had him cancelled out because of security reasons. The guy was a mess. I wont get into those details. After his reservation was cancelled i immediately changed my locks. I info... Latest reply by Debra300

Dear all I am new to this forum and relatively new and fresh superhost. I really make an extra effort to make sure my apartment is sparkling clean and in as close as to 5* experience. However , today I was faced with the customer who just checked in with... Latest reply by Sohrab2