Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I rented this place from November 20 - December 4th. Plans changed and I had to leave early. Cancellation policy states that I will get a refund every night that remains 24hrs after I cancel. After communicating with my host** [Host] on November 23rd tha... Latest reply by Luis4310

This guest needed to shorten her stay so I spent at least two half hour sessions on the phone with her guiding her through the process and making sure she gets the right refund and understands it, accommodated early check in and late check out, left a wel... Latest reply by Inna22

I accepted a booking yesterday for tonight. He has some good reviews. I always check because I live alone and the guest shares my space. When accepting I asked for an approx arrival time. The guest said 'late, after supper" to which I replied, Please no... Latest reply by Sudsrung0

Title says it all, but I’ve been reading on Airbnb site that they are restricting entire house rentals for 25+ year olds with at least 3 good review and 0 bad reviews. The one stipulation is they must be local. ok, so I had a child rent out my house (I of... Latest reply by Helen3

Hello and thank you for your time for reading my lengthy post. I am sure my experiences are not unique, and most will find relatable - I much appreciate your replies. In July 22 we became air bnb hosts for our ensuite room on the top floor of the house w... Latest reply by Mike-And-Jane0

Have any codes ever worked? I just want to book but am losing the will to live here! Latest reply by Sudsrung0

I stayed in an abnormal airbnb listing, a TENT in the middle of a field. the listing claimed it was 'luxury' and contained full electric capabilities (fridge freezer, television, heating, lighting, coffee machine) so i plugged in a small heater to warm up... Latest reply by Maia29

Booked and paid half of an apt stay in London, Mayfair area 2 days ago for travel in 5 momths. Host messages me today and asks me to pay £100 deposit in addition because of a bad previous guest. They wanted security that I would actually show up. Asked f... Latest reply by Debra300

Has anyone else seen a increasing trend over the last year of guests not leaving reviews? For me, these have been good guests that I reviewed favorably.I have even noticed this on the flip side as a guest myself. I have left the Airbnb in great order, fol... Latest reply by Jennifer1897

I’ve been a Superhost for many years. I am generally, but not exclusively, in the house with my guests during their stay. I’ve always used a Strict cancellation policy, which has actually (as you likely know) changed over the years to be more accommodatin... Latest reply by Colleen185