Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have two guests coming in a few days. One of the guests contacted me initially with no reviews looking to book for he and his friend on a weekend night. They are quite young, it's a room with one bed. I decided to decline based on lack of reviews. Then... Latest reply by Lorina14

Hello community, I've read some people really had problem with the customer service and I want to know if some people find a way to have better service? A host rent me the entire apartment but the bedroom and the neighbor is only separate by a door with n... Latest reply by Lorina14

Hi, l have a reservation waiting to accept or decline, I've got 10hrs to go before the 24hrs is up, I've sent 2 messages as we have a working farm and need to access the area around the house, the booking is for 40 days from a man in US for his daughter, ... Latest reply by Mandy515

i have been having a lot of damaged sheets & towels lately, & when i mention to the guests that they will need to pay for them, a number of times the respnse is: "if i were to stay at a hotel, they would not charge me for such damage." after a comment lik... Latest reply by Green-Collar0

Error message “…try again later “ Latest reply by Paula

I've been back and forth with AirBNB concerning this host over the past two weeks. I keep sending evidence, and they keep acting like they can't view the videos. This is most of the letter of complaint that I sent:
 
Mon, Feb 19 at 9:01 PM
** To whom this...

We’ve been Airbnb hosts for a year now. We have been doing well with guests and there has been moderate use of our stovetop. The stovetop was in perfect condition when we started the Airbnb. Overtime, there has been wear and tear which is understandable. ... Latest reply by Helen3

Staying in ** and this host should be taken off bnb for being a ** that abuses guests and conducts illegal construction without even telling his guests ....** owners who leave their 7 year old child with bnb host and do construction and create homeless pr... Latest reply by Mike-And-Jane0

Hi! New Host here For those requiring incidental deposit ( which will be refundable when they checkout given that there are no damages incurred in the unit), what is a reasonable rate? Thank you so much!Ella Latest reply by Rebecca

It keeps asking me to upload my id I've tried a dozen times its just not working am I going to loose the place I just reserved..?? Latest reply by Rebecca