Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

This is their email - does this seem strange to any of you - read the second half of the last sentence.... Dear host,for our holiday we booked and paid a room in your place.At the moment we are planning everything for our vacation.Unfortunately your addre... Latest reply by Helen3

Hello everyone! Although my listing is for one guest and no pets, my weekend guest brought her significant other and a dirty, large dog. Although I am in contact with Superhost Support (my rep is doing great), my concern is cleanup. I have removed all (or... Latest reply by Sharon1074

I got this email from airbnb today and I don't think I like it. Usually people don't read the few pre-booking questions I have for them in my listing as it is. I ask basic things like how many in your group, how many kids and what are their ages, any dog... Latest reply by Yvonne754

We had a guest who decided to leave 3 days early into a 4 day booking because there was an outage that day with our internet service provider (not our fault). She made no attempt to contact us, and then asked for a full refund. Airbnb support decided to g... Latest reply by Debra300

Hey folks I would welcome some help here. My “Strict” cancellation policy states that guests get a full refund if they cancel within 48 hours of booking and up to 28days before check in. The new Beta policy states a full refund up to 30 days before check... Latest reply by Debra300

Hi, I've been doing Airbnb for several years and served thousands of guest groups. Just recently I faced a new rule by Airbnb: if I have stated a check-in time (the minimum is 2 hours), the guest doesn't have to tell their arrival schedule but they can ju... Latest reply by Debra300

With all the doom and gloom here lately on the CC I would love to lighten the mood, take a bit of pressure off the moderators and possibly stir up a laugh! For 16 years my eldest daughter, Sarah lived in an apartment on Blair Street in Bondi, a beachside ... Latest reply by Jenny

Dear senior hosts, I had 7 guests , staying for 4 days. The last night mid night, there was water dripping on second level due to drainage blocked by tree leaves and heavy rain. Total rooms : 5 Affected rooms: 3 Dripping issue: just a bit , it re... Latest reply by Villa-Serenity0

Hello, I hosted someone from Mar 6 to 13, and today, after approximately 2 months, he sent me a text that he needs his money back because a spider bit him and he has bruises. Also, he said that he got a parking ticket and the bedsheets were not clean, the... Latest reply by Ali15112

I am opening two Airbnb's in Washington DC. Both are entered off the Alley. If i give my home address, a guest would arrive in the middle of a one-way street with no way to get to the back of the house except for walking to the end of the street and the... Latest reply by Debra300